Everything But WaterReviews of everythingbutwater.com

I bought a nice $160 bikini at the store, And after only ONE SINGLE use, i had issues with the bottoms. I went back to the store and talked to the manager who also were the one selling me the bikini. She agreed with me and that they should be exchanged, but customer service refuse to exchange the bottoms, or give me a refund. They say its my own fault. I am speachless! DONT ever buy anything there.

I tried to place a larger order multiple times without any luck. I received different error messages upon check out. I called the 800 number and it went to a voicemail and also sent 2 emails, one to the web alias and one to the customer service alias with no response. I see why they would have such a low rating already.

Poor policy on refunds for cash purchases especially for international customers. My wife bought goods to the value of $400 and paid cash but after trying them on again she decided they were not for her so returned them to the store. When trying to get a cash refund she was told that you only refund up to the value of $50 and have to wait for a cheque for the balance. This is a ridiculous enough policy but you also have to have an American address as they won’t send the cheque abroad! Do you not expect in Florida to have foreign customers? Or do you just not want to issue refunds? At no point did the sales assistant point out this policy when taking the cash for the sale. Surely the customer when paying by cash should be advised at the point of sale that you don’t issue cash refunds over $50 and don’t post the cheques abroad especially as my wife clearly has a Scottish accent. There is a tiny sign below the cash register detailing the policy but again this is not obvious to the customer. This experience has put my wife off from returning to your store to purchase any goods. This policy has clearly not be thought through or if it has then you are clearly putting the company’s needs ahead of the customers