Evervue USA Inc.Reviews of evervuetv.com

I bought a QAIO TV mirror about 9-10 months ago and despite myself and my paid TV installer following the online manual meticulously, we were unable to get either of the two TV screens to work. To date it has been an endless nightmare trying to get them to rectify the problem. They apparently do not have a technical help customer service department you can actually call and speak to directly. All "help" seems to be online and based on the grammar of their e-mails I would guess located in China. They seem to think their customers are TV/Computer repair technicians as they would have you break waterproof seals and enter in to components on the back of the TV/mirror and reconnect cables and take videos of what you are seeing, etc and upload to them. I have also been asked to replace an Android box with an additional one that had incorrect connections on it. I have paid $$$$ to my own TV/AV technician who says the TV/Mirror is defective and he can't understand why the company is treating their customers in this fashion. I have now been communicating by email since I bought the TV/Mirror and I get the impression they are never going to honor their warranty and ship me a replacement or refund me my money. I guess I will have to accept I got taken for a sucker by this company. I will never deal with this company again. Buyer beware ! I wish I would have read all the awful reviews of this company on Trustpilot, prior to buying anything from them.

Evervue emailed me stating they would not provide assistance unless I removed a negative review from Trustpilot. I refused. Evervue then posted to Trustpilot stating they had never heard of me and could I provide purchase details. I have provided them with proof of purchase, order number and receipt. They then asked for contact details so they could resolve my issue "personally". I provided them with my email and telephone number. Unsurprisingly Evervue have not made contact. This is a company that expends much effort in trying to appear responsible and professional, presumably to get more sales, while completely ignoring requests for help, providing zero product support and blaming customers for any operating faults. This company does not deserve your money. Whatever you do, DO NOT BUY FROM EVERVUE.

26.01.21: Update #1 unten angefügt! Ich kann nur jedem von den Spiegeln oder dem QAIO Smart Spiegel abraten! Auf der Webseite werden mutwillig falsche Angaben gemacht, die nachweislich im gelieferten Produkt nicht enthalten bzw. nicht funktional sind. So wird z.B. die Auslieferung mit der aktuellsten Android-Version bestätigt, stattdessen befindet sich ein aus April 2017 veraltetes Android (7.1.2) auf dem Spiegel. Somit ist der Google PlayStore nicht nutzbar (da Android veraltet). Das System lässt sich NICHT updaten, somit funktionieren keinerlei Apps wie Youtube etc.! Laut FAQ soll man einfach ein Update ausführen können, dies ist NICHT möglich, den entsprechenden Menüpunkt gibt es nicht! Daher ist eine Nutzung der vorinstallierten Apps NICHT möglich! Der Support antwortet nicht, bzw. verweist nach Hong-Kong und dort antwortet man nicht. Mehrfache schriftliche Mangelanzeigen (4x) werden ignoriert. Kaufrücktritt wird ignoriert. Nun kommt die Klage auf Rücknahme und Rückerstattung des 1.819,11 € teuren beleuchteten Spiegels mit eingebautem TV, der die grundlegenden technischen Eigenschaften nicht unterstützt, obwohl in den Beschreibungen und FAQs zugesichert! Es ist traurig, aber dann muss es eben so sein und dann muss es auch öffentlich gemacht werden! ############################# Update 1 vom 26.01.2021: Da Evervue offensichtlich nach 1,5 Jahren Mangelanzeigen hier reagiert, aber auf Faxe, Mails und Einwurf-Einschreiben nicht, möchte ich zu der Antwort noch diverse Dinge "in die richtige Perspektive rücken": "dieses Produkt wurde in der ersten Hälfte des Jahres 2019 ausgeliefert": nachweislich falsch, die Lieferung erfolgte am 03.09.2019. "diese Android-Version funktioniert mit allen Apps": nachweislich falsch, die installierte YouTube-App lies sich nicht starten und verwies auf eine veraltete Version, man solle diese updaten. Ein Update der App funktioniert nicht, da das Betriebssystem veraltet ist und sich diese nicht installieren lässt. Weiterhin lässt sich eine Vielzahl von anderen Apps nicht nutzen, da ein neueres Betriebssystem vorausgesetzt wird, was Evervue nachweislich veraltet auslieferte. "Das ist eine übliche Situation bei vielen Android-basierten Geräten.": Falsch, Evervue bewirbt explizit damit, dass bei Auslieferung das Gerät die neueste Android-Version vorinstalliert hat (Zitat aus den Spezifikationen: "Betriebssystem: Android. Version: aktuellste verfügbare Version"). Ausgeliefert wurde 09/2019. Installiert war 04/2017 mit Version 7.1.2 installiert, während bereits Version 9 (vom 06.08.2018) existierte und die 10 in den Startlöchern stand (03.09.19). "Das Gute daran ist, dass alle Evervue-Produkte einfach aufgerüstet werden können.": Auch damit wirbt Evervue, ich rede aber nicht von einem kostenpflichtigen Aufrüsten der Hardware, sondern von der Herstellung der mangelfreien Funktionalitäten die am Produkt beworben werden, u.a. die YouTube-App oder die Online-Updatefähigkeit des Betriebssystems, siehe FAQ von Evervue (Zitat: "QAIO basiert auf Android und kommt mit der neusten Version. Sie können den QAIO ganz bequem online updaten."). Die Mängel werden seit 1,5 Jahren ignoriert, sicherlich hätte Evervue die Fehler durch ein Austausch der Hardware beheben können, dazu wäre es aber notwendig, dass ein Support existiert und auf Mails, Faxe und Einschreiben antwortet und nicht erst nach einer öffentlichen negativen Bewertung! Man möchte die negativen Kritiken hier klein reden, stattdessen trifft man erneute Falschaussagen, wohl wissend dass weder die vorinstallierten Standard-Apps wie YouTube funktionieren (Funktionsumfang gem. Webseite!), noch sich das Betriebssystem updaten lässt (Funktionsumfang gem. FAQ!) noch der Support auf die Mangelanzeigen reagiert!

After weeks of trying to get something serious out off the technical support group, i get answers like, use the button to turn on and off the tv. For an issue that the tv resets instead of turns off whenever i push it. The tv looks nice, but the wifi reception is so bad compared to all other items in the same room that i had to put a wifi repeater next to the Tv. The adapter makes a sound when the tv is turned off. And the apps are so so. Apparently my provider spectrum doesn’t even make an app for this platform. So all in all, still waiting for decent support , not a happy customer at all. Would like to be taken seriously. UPDATE: after placing this feedback above I was informed by mail (finally) that only if I removed all negative feedback they could start solving issues (and something about having to be humble to get any help...again no name or contact details). I informed them I’d prefer seeing the fix first. After this I simple got ignored like i had been before. I do not believe there is an actual support team with any tech knowledge in the company. Simple delay until it goes away tactics. My recco, stay away from this ‘company’.

Hard to write a constructive and fair review as Evervue have bad reviews taken down as fast as you post them. I am now asked to share the experience despite contacting them multiple times. @ Evervue, you have asked previously what the issue was as you had no records. I sent you the records and the person i was dealing with just to remind you... I will not waste any more of my time with this company. As for the product. Ive taken it apart and added a Roku stick as i find the user interface to be too awkward and slow. If you do order this product and are in Canada. You will need to pay all the import duties but i was not told until after you make the purchase. I had to add 15% on the price.

I purchased a lighted frame mirror in August. Frame is cheap and corners do not come together tightly. Mirror will not light when in vertical position. Have contacted company over and over again. It has been over a month and I still have a $1300.00 piece of junk mirror that won't light. Technical service is a joke.

We purchased an Overview Cosmos 50" outdoor TV in July 2017. It took a long time to arrive (came from China I think) and when installed immediately had condensation problems behind the front screen. Evervue said this was normal - really - on a supposedly waterproof TV?! Then 14 months after we bought it, the sound failed. After taking the TV off the wall to investigate (hoped the audio out cable had come loose), I discovered there was no sound at all (including internal speakers). Replacing the TV on the wall, I reconnected the HDMI and low and behold - the picture had now also failed. I contacted Evervue support 3 times by email and they took a long time to respond. Their telephone number just goes to voicemail. Eventually replied but no solution was offered, not even for a chargeable repair. £2,500 utterly wasted on a TV that has never worked properly since we bought it. Poor quality product and a terrible service. Evervue Reply - Firstly, your company may be incorporated in the USA, but like countless others, your operations appear to be entirely in China. It took 5 weeks for you to deliver it to my home in the UK and all of your "support" is provided from China. As other reviewers have commented, it takes a lot of time and several attempts to solicit any response from your support people and then you face a series of mindless "troubleshooting" questions over days by email - one question at a time implying user error. At no point - ever - did Evervue offer any sensible advice (first time anyone from your company suggested the Android box (which by the way is not the problem) or offer to repair the TV free or at a charge. What I did get and very quickly was an email threatening me with legal action from Evervue if I did not take down my negative reviews. I did my homework on the reviews I found from your "thousands of satisfied customers" on Google and they were fakes created by or for Evervue. It seems like other reviewers here have had a similar experience to me but you are now employing the same tactics of writing responses to their reviews blaming the customer. Instead, try actually talking to your dissatisfied customers about their experiences and trying to help them. Finally, the outdoor TV's you sell are installed in completely sealed aluminium and plastic cases. There are no user-serviceable parts and a TV engineer I had look at mine said that the only way to access the components that had failed on it was to cut open the case thereby losing the moisture resistance and even then he doubted it could be economically fixed. In brief, when it fails for any reason you have two options - to ship it back to China for a repair at who knows what cost or scrap it. Not much of a choice for a product that cost £ thousands!