Everfast Fiber NetworksReviews of everfastfiber.com

After several disappointments and no service I cancelled by mail. Bill kept coming. They claim I cannot cancel by mail but would cancel now. Claimed I had to talk with Consolidated, the company they bought. Bills with new charges kept coming. Emailed the CEO but never heard. In desperation sent a letter to the address on the last bill. It came back saying no forwarding address. Am now very happy with Verizon.

Horrible customer service. They send no bill, I call to try and pay and can't get someone on the phone. Then my internet goes down and I still can't get someone on the phone. What am I paying for??

Oct 26, 2023 remote stopped working. Numerous calls to call center had conflicting remedies. I wrote a review weeks ago and it has not shown up. Did Everfast delete it after days of follow up calls. New remote arrived Nov 9, 2023 from Lenexa after 14 days. Not one person out of 4 knew where remote would be shipped from????? We have been customers since 2002, that's 21 years since Everest came to town. Dwane W. Overland Park.

I was SO looking forward to working with Everfast Fiber (Consolidated Communications). The price was right, and I really enjoyed talking with Jerry when setting up the installation appointment. Within one week of install, our internet speed was extremely slow, so I called Jerry. She said to email her and give specifics of the problem, and she would forward to the service Dept. I didn’t get that email sent for 5 days due to a busy weekend, but I sent it on 10/20/23 and by 10/26, I’d heard nothing, so I sent the email again. The next day, I received a follow up email where Jerry said to call service. I called 2x and was disconnected. I called again the following Tuesday, 10/31. I was told that our 1G speed was not guaranteed for Wi-Fi. If I wanted that speed, I needed to hardwire my connection. Disappointing. So I sent another email to Jerry 11/2 to cancel our service, effective 11/10. I needed to get another internet provider lined up before cancelling. I hadn’t heard back from her, so I sent another email to her today (11/8) and now my internet is NOT WORKING AT ALL. I work from home, so this is not acceptable. On top of all of that, my first month was supposed to be free. On the 10/20 email, I reminded Jerry that we were to receive our first month’s service free, but 11/6, I received a past due invoice with no credit applied. I’m very disappointed. For background: I am slow to leave a service. I must be extremely unhappy before making the decision to switch ANY service. I am a responsible patron, and I strive to be courteous in all my communications and give the benefit of the doubt. The lack of communication and follow through on all of this has been the most frustrating part.

You promised the first 3 months would be free!!! But it’s not!!! My wife has talked to your phone bank several times trying to get to someone who can get this straightened out. No success. And this afternoon’s mail brought a disconnect notice. Don’t believe anything any rep from this company says.

Price was supposed to be 153 got bill 162

What didn't go wrong is the question. I met a nice group of people at an event being held at our pool. I was promised 3 months of free service and then $50 a month for 1 gig fiber. It started out fine but when they went to bury my line they left about a 3 foot trench of the wire exposed and my dog chewed on it. I called to have someone come out and now it has been about a month and the wire is still draped over my fence. On top of that I received a bill the first month instead of not being charged. I called in and after about 20 minutes on the phone I was told that they reversed the charges. It's about 3 weeks later now and I just received a notice of disconnection because I didn't pay the invoice I wasn't supposed to be sent in the first place. You guys need to get your act together.