EverBankReviews of everbank.com

Starting from the moment you reach the bizarre automated line to the moment you reach a live person the experience is atrocious! They must be hiring from a low iq pool because my experience has to be less than a 1. We're only with this bank when TIAA dropped its banking arm. Searching for anything better...shouldn't be too hard.

Trash company run far away! Very unprofessional and customer service has to be the worse! It’s a waste of time. Trust me! No class nor know how to deal with customers.

Well like many of you o thought EverBank was a good bet high apy and for kind of local the problem starts when I Zelle my mom and wife money lucky for me I changed my direct deposit before they froze my account for a review that takes a minimum 3 day and could take a week or more with no access to your account this is criminal especially living pay check to pay check

Don’t go to branch on Castro neighborhood in San Francisco! Horrible services, branch looks messy!! The branch manager is horrible, doesn’t know what to do. Worse customer services

worst customer service on the planet. log in issues, rude customer service. FAILURE TO PROVIDE Tax Documents as required by LAW

I would give Everbank a zero if it was available. My account was hacked on January 19th. I lost over $2000. I tried calling Everbank the day my account was hacked but there were not any staff on other than the credit card fraud person. He tried to get a hold of someone in the anti fraud department but he was unable to find anyone. When I call Everbank to attempt to recover my money, they give me the run around, claim they are working on it but almost 2 months later, I have only a couple hundred dollars has been credited. I filed a complaint with the CFPB and got a response from their customer care team. She claimed the investigation was completed and my money was returned on March 11- it has not been settled and I have not been credited to my account. They locked my savings account on me and when I called them, the employees claimed my account wasn’t locked but that was also a lie. Everbank is a clown show, I can not recommend them.

Website SUCKS! I waste vast amounts of time trying to log in to the correct account, then being blocked because I used the wrong password. This isn't rocket science folks; please hire a competent IT person!

(N)EVERBANK! That is their new name. Absolute worst financial institution I have ever had the displeasure to work with. Highly NOT recommended. I am not surprised they have 1.7 stars. I am surprised it is not lower.