Eva CommerceReviews of eva.guru

Eva Commerce, 5770 Aster Meadows PL, San Diego CA, San Diego, California

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The Fair Hearing score

3.7/ 5

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58 reviews

Eva Commerce3.7Average

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About Eva Commerce

EVA Commerce is a leading SaaS and agency provider specializing in profit-driven, inventory-aware advertising for top marketplaces like Amazon, Walmart, Wayfair, and Faire. Our platform offers cutting-edge features including hourly bid management and conversion-focused strategies, supported by industry experts. We help brands and sellers maximize their ROI with data-driven insights and advanced algorithms. Beyond advertising, we provide comprehensive reimbursement and brand audit services to ensure optimal performance and efficiency. At EVA Commerce, we’re dedicated to driving growth and success for our clients through tailored solutions and unparalleled expertise.

Eva Commerce (eva.guru) has 58 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: eva.guru
Website: eva.guru
Category: IT & Communication
Location: San Diego, California
Listed on The Fair Hearing: 2026

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Apr 22, 2022

Good customer service, but clumsy tool

I feel like leaving my feedback as this may help others making a decision on going with these guys or not. The customer service is usually very attentive and responsive, however when it comes down to the tool itself, I didn't have a good experience. Also every time I raised an issue with them, they'd never come up with a detailed response in regards to your issue, they'd usually say: "oh, eva has done 1.000 pricing decisions", rather than "I can see that even though you've set the price to be X, it hasn't changed for reason Y". These are the issues I have faced, which they haven't provided a proper response or addressed: 1. Downloading or uploading the inventory file can take hours or sometimes even won't finish. I'm talking about 200kb files here, not huge ones 2. When the upload is successful, prices will take hours to get changed on amazon. So if you add up this issue with issue number 1, sometimes price may take 3-4 hours to change (if the upload works of course) 3. After logging into the eva account, the system will eventually log you off immediately.

By Ana

Response from Eva Commerce· May 7, 2022

Thank you so much for your thoughtful feedback. We're so glad to hear that you had a great experience with our customer success team. In regard to the areas you explained you were experiencing some difficulty, we're so sorry to hear that your experience was not ideal! We discovered in your case that when downloading the inventory file, there was a store specific issue. We did open a case with Amazon and were able to resolve this problem. Now that it is fixed, if possible, we would love to have you test it again. Our goal is to have a maximum of 2 minutes to download/upload the excel sheets to Amazon. To give you the opportunity to re-test now that the store connection issue has been fixed, we would love to offer you 2 free months to give it another spin and see how the tool does for you. Please feel free to contact our customer success department anytime 24/7 to facilitate the extended free trial on your account. 1-833-444-0255 Good luck! We hope to make your experience over-the-moon amazing this time!