Black Diamond EquipmentReviews of eu.blackdiamondequipment.com

A 5 star review from someone who purchased a head lamp that stopped working whilst still under warranty. In the modern world of chat bots and phone queues I had low expectations as I filled out the claim form on the website. However, my case was dealt with promptly and effectively by a named person who saw it through to my satisfaction. I will be buying Black Diamond because of their excellent customer support.

Headlamp battery/charger delivered to Ireland from EU store within 5 days. Quite satisfied. Prices fair and products are quality. Only small complaint was no email issued for item dispatched - just one to say order was being processed, so I wasn't sure of progress. Main thing is it arrived in timely fashion!

When my Black Diamond headlamp stopped working, my husband urged me to contact them (he is a snowskier and was very familiar with their brand). Their customer service department was responsive and helpful, and they completely replaced the unit free of charge. They didn't know this, but I have eye issues and I use that headlamp for all kinds of purposes on a daily basis. I'm grateful for their help and appreciate how they stand behind their products!

Trailrunning-Stöcke aus Carbon wurden mir sofort ersetzt. Nach dem Upload der Fotos und einer sehr freundlichen und hilfsbereiten Kommunikation per Mail wurden mir neue Carbonstöcke innerhalb weniger Tage per Post zugesandt. Nicht einmal die defekten Stöcke musste ich einsenden. Sehr fair, vor allem da ich bald einen wichtigen Ultralauf habe und neue Carbonstöcke benötige. Herzlichen Dank an Black Diamond Europe für diesen top Service! Marco Weyrauch.

Compre unos palos de trail hace un año, y se me rompió un botoncito donde se traba el palo, escribí y me enviaron uno de reemplazo

Die Spitze meines Trekking Stockes ist abgebrochen und das Ersatzteil war nicht mehr käuflich zu haben. Der Service konnte mir aber aus ihren Beständen einen Lower Shaft besorgen, so dass ich meine über Jahre geliebten Stöcke wieder benutzen kann. Super Service! Danke!

Superb company. Really well made equipment. Impeccable Customer Service. Thank you Christophe for assisting me with the tweak.

The hand straps for my old trekking poles were worn out. I sent Black Diamond Equipment an email and they had my straps replaced in no-time. Thanks Oliver!