Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
240 reviews
EternevaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 224 reviews with 5 stars · Clear filters
They keep me updated on the status of my husband ashes regularly With videos and descriptions
By Sharon
Response from Eterneva· Dec 2, 2025
Hi Sharon! I’m really glad the regular updates, videos, and descriptions have been helpful as you move through this journey. Keeping you connected to each step of your husband’s diamond is so important to us, and it’s an honor to care for something so meaningful. With love, Hailey Head of Customer Care
So appreciate the updates on letting me know what is happening. The explanations are interesting and the video helped me to understand. The kindness of your company is just wonderful.
By Juliann
Response from Eterneva· Dec 2, 2025
Thank you for sharing this Juliann! It means a lot to hear that the updates and explanations helped everything feel clearer and more connected for you. I’m especially glad the video brought the process to life — those little glimpses can make such a difference. Your kindness truly touches us. Thank you for letting us walk alongside you in something so meaningful. With love, Hailey Head of Customer Care
I first learned about Eterneva from Lap of Love (who are also amazing) after having to make the heartbreaking decision to euthanize my first dog — my first dog. It was one of the most difficult moments of my life. I had no idea a service like this even existed, but when I discovered Eterneva, I knew it was the perfect way to honor his memory and keep him with me always. From the very beginning, the team at Eterneva was incredibly kind, patient, professional, and supportive. They kept in touch with me every step of the way, and I truly appreciated the transparency — there were no surprises, just compassion and care. I loved the personalized video included in my original kit, but my absolute favorite part was the video call with my design representative. Together, we designed a simple, elegant necklace I can wear every day. The finished piece is stunning. I get so many compliments on it, and people are always shocked when I share that it was made from my dog’s ashes. It’s such a meaningful conversation starter and a constant reminder of the bond we shared. I am beyond grateful to Eterneva for turning my grief into something beautiful and lasting. I highly, highly recommend them to anyone looking for a truly special way to remember a beloved pet or loved one.
By Noelle
Response from Eterneva· Dec 2, 2025
Aw Noelle, thank you so very much for sharing this! Your words moved us all so much — thank you for sharing your dog’s story and the love you poured into this journey with him. Losing a first dog is a very particular kind of heartbreak, and it means the world that you felt supported, understood, and cared for through every step. I’m so glad the videos, updates, and especially your design call helped the experience feel personal and comforting. Designing a piece you can wear every day — something simple, elegant, and full of meaning — is exactly the kind of connection we hope to create. Hearing that his necklace has become a conversation starter, a reminder, and a way to keep him close… that’s everything to us. It’s an honor to have played even a small part in helping you carry his memory forward. With love, Hailey Head of Customer Care
Its nice to see the process
By ALYSSA B.
Everyone has been so comforting and reassuring throughout this whole process. I've been well informed and understand what is going on with every step of this journey.
By Mandy
Response from Eterneva· Dec 2, 2025
I’m so glad to hear that you’ve felt comforted and supported throughout this journey Mandy. Feeling informed and understanding each step is so important, and it means a lot that our team was able to give you that reassurance along the way. With love, Hailey Head of Customer Care
I really love the way Eterneva makes a real effort to get to know my loved one and our family needs. I have been terrible at replying to their e-mails because all this is so hard for me, but the team is really patient and understanding. I have never felt them be pushy or impatient. I love how they send me videos of the different processes. I just watch, cry, and tell myself that this was a good choice. Thank you @Eterneva for having such a great team.
By CB Y.
Response from Eterneva· Dec 2, 2025
Your honesty here is so moving, and I’m really grateful you shared it. This process can be incredibly hard, and there is absolutely no “right” way to move through it. I’m glad you’ve felt patience and understanding from our team — that’s exactly the experience we hope every family feels, especially when grief makes communication difficult. I’m also really touched that the videos have become a space for you to pause, feel, and remind yourself that you made a meaningful choice. It’s an honor to walk beside you with so much care. With love, Hailey Head of Customer Care
Outstanding service, very customer oriented, very friendly tem!
By Renate
Response from Eterneva· Dec 2, 2025
It’s so wonderful to hear this — thank you Renate! I’m glad our team made you feel supported and cared for along the way. That connection with our families means everything to us. With love, Hailey Head of Customer Care
I appreciate the emails at each step of the process and it seems your team is sincerely interested in our loved one.
By Babs
Response from Eterneva· Dec 2, 2025
It means so much to know the emails have helped you feel connected to each step. Every loved one we care for is truly important to us, and I’m glad that sincerity has come through in your experience. With love, Hailey Head of Customer Care
