Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
240 reviews
EternevaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 224 reviews with 5 stars · Clear filters
Incredibly kind, helpful, respectful, and responsive. Couldn't have asked for a better experience! 100/10
By Megan L.
Response from Eterneva· Dec 2, 2025
This brought such a smile to my face — thank you Megan! I’m so glad the experience felt kind, supportive, and responsive for you. That’s exactly the kind of care we hope every family feels. With love, Hailey Head of Customer Care
From the beginning the staff at Eterneva were amazing. They took the time to learn about my mom as a person. They kept me informed about her progress. Sent pictures and videos of the process. From day one they said it would take 1 year to complete and moms diamond was delivered on her 1 year anniversary of her death. The diamond is gorgeous. I'm so happy to be able to have my mom with me all the time.
By Amy
Response from Eterneva· Dec 2, 2025
Thank you so much for sharing this Amy! It means the world to us that you felt cared for through every step of the journey. Your mom sounds like such a remarkable woman, and it was truly an honor to learn about her and create something so special in her memory. I’m so grateful you now have a beautiful way to keep her close, always. Thank you for trusting us with something so meaningful. With love, Hailey Head of Customer Care
Eterneva provided a truly meaningful experience. Their service was compassionate, professional, and handled everything with great care
By Jannah W.
Response from Eterneva· Dec 2, 2025
Thank you for sharing this Jannah! It means so much to hear that the experience felt meaningful and compassionate for you. We put a great deal of care into every part of this process, and I’m grateful that it came through in your journey. With love, Hailey Head of Customer Care
Great customer service team. They have kept me updated every step of the way. I would recommend Eterneva to anyone.
By Josh
Response from Eterneva· Dec 2, 2025
I’m so glad you’ve felt supported and informed throughout the journey. Hearing that you’d recommend us truly means a great deal — thank you for that trust, Josh! With love, Hailey Head of Customer Care
Eterneva does a great job of being customer focused. They really get to know you and your loved one. They provide a lot of transparency throughout the process and make your experience unique to you.
By Melissa S.
Response from Eterneva· Dec 2, 2025
It means so much to hear that the experience felt personal and transparent for you, Melissa! Getting to know each family and their loved one is at the heart of what we do, and I’m glad that came through in your journey. Thank you for letting us be part of something so meaningful. With love, Hailey Head of Customer Care
After losing someone incredibly special to me, I wanted to find a way to keep their memory close in a meaningful, lasting way. I discovered Eterneva, and their idea of turning ashes into a diamond instantly felt right — something beautiful born out of grief. From the very beginning, their team was warm, compassionate, and genuine. They didn’t treat this as a transaction — it was a journey we took together. I received regular updates, photos, and even videos showing each step, which made me feel connected to the process. Every email felt personal. The process does take time (several months in my case), but that actually made it more special. It gave me something hopeful to look forward to during a difficult period. When the diamond finally arrived, it was absolutely stunning — elegant, brilliant, and full of meaning. If you’re considering doing this, know that it’s not just about the jewelry — it’s about healing, connection, and having a tangible way to honor someone you love. Eterneva made something priceless out of my loss, and I’ll be forever grateful.
By Tammy
Response from Eterneva· Dec 2, 2025
Thank you so much for sharing this beautiful reflection Tammy. Your words capture exactly why we do what we do — not just to make a diamond, but to walk alongside you in honoring someone extraordinary. I’m deeply grateful that the updates, photos, and videos helped you feel connected throughout the journey. It means so much to know the process brought a touch of hope during such a difficult time, and that your diamond now holds so much meaning for you. Thank you for trusting us with something so precious. It’s been an honor to walk this path with you. With love, Hailey Head of Customer Care
A great caring team every step of the way. We got a email every step of the way letting us know how each step of the process was going with videos and pics.
By Judith
Compassionate, caring, humble and honest people. Liz, was amazing from the beginning of our journey to the moment we picked up our diamond. Thank you for everything.
By Laura
Response from Eterneva· Dec 2, 2025
Thank you so much for your kind words Laura! It means so much to hear that you felt cared for throughout this journey, and I know Liz will be deeply touched by your note. She pours her heart into every family she supports. We’re grateful you trusted us with something so meaningful. With love, Hailey Head of Customer Care
