Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
240 reviews
EternevaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 12 reviews with 4 stars · Clear filters
Good so far its they keep you up to date
By grant C.
Response from Eterneva· Oct 7, 2024
Thank you for your kind words! We’re thrilled to hear you’re enjoying the journey so far. We’ll continue to keep you updated and can’t wait to show you what’s next! If you have any questions, please don't hesitate to reach out - we're all here for you! Sincerely, Hailey Head of Customer Care at Eterneva
Nice product, excellent marketing and packaging. The experience was very high-touch. It did take about two years, though, when I was expecting it to take 1 year or so. So I was getting a little nervous toward the end
By TEB
Response from Eterneva· Aug 2, 2024
Hi Teresa, Thank you for your thoughtful feedback! We’re glad to hear that you were pleased with the product, marketing, and packaging, and that you found the experience high-touch. We understand that the extended timeline may have caused some concern, and we appreciate your patience throughout the process. Your satisfaction is very important to us, and we’ll take your feedback to help improve our timelines in the future. If you have any other questions or need further assistance, please don’t hesitate to reach out. Best regards, Hailey Head of Customer Care at Eterneva
This process does require a significant amount of patience. In the beginning we were so pleased by how much they seemed to truly care about us. We were contacted immediately after purchasing our welcome kit. They requested photos and wanted to hear about our pet. We felt very taken care of. After that we went months without an update. This became the new norm. I had also posted on instagram and used “her” and “she” references my female pet and Eterneva replied with “him”. A small detail, but still made me sad that they didn’t get the gender correct despite it being blatantly obvious in the post. However, the end result is absolutely stunning. The diamond is gorgeous. It’s such a beautiful way to keep a loved one with you, and we plan to use Eterneva again with our other pets.
By Molly
Response from Eterneva· Jul 15, 2024
Hi Molly, We are deeply grateful for you sharing your experience with us. Your patience and understanding are invaluable as we strive to provide heartfelt support throughout this significant journey of honoring your beloved pet. We sincerely apologize for any delays in updates and the oversight with the gender reference. Please know that these instances do not reflect the level of care and dedication we hold for each loved one under our care. Your feedback is incredibly valuable to us as we continuously refine our processes and ensure every interaction is handled with the utmost care. Most importantly, we're thrilled to hear that the end result – your stunning diamond – has brought you comfort and a lasting connection to your loved one. It's incredibly meaningful to us that we could create such a special tribute for your pet. Your trust in us to keep your loved one close is something we deeply cherish and hold in high regard. At Eterneva, we are committed to exceeding your expectations and ensuring that every step of this journey is met with care and respect. Thank you for choosing us to honor your beloved pet, and please know that we are here for you whenever you need us! With love & heartfelt gratitude, Hailey Head of Customer Care
My baby girl in a diamond is amazing - she’s always with me and the unique setting I had created is just perfect. Only reason for a 4 star is that there was a lot of turnover during the early stages and it was hard to get an update in the beginning due to that.
By Annie
Response from Eterneva· May 2, 2024
Hey Annie! Thank you so much for your honest review! ❤️ We care deeply about delivering a great experience for our families so we apologize that some of our team member changes impacted the start of your journey! We felt that as well which inspired us to move to families getting a whole dedicated Care Team vs just a single Journey Guide. We're so glad to hear you had a beautiful outcome and are loving your baby girl's final diamond and setting! Thank you for entrusting us with your precious Zoe - you both with always be Eterneva Family xx
