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There is no way to cancel your server subscription but by filing a support ticket to do so. When I did this, I received no response and my server remained active and I continued to be billed. When I followed up two weeks later reiterating that I wanted my server closed, they closed my support ticket without any response and still did not cancel my server nor the monthly payment. Do not use this service unless you want to "cancel" your server by contacting your card company and blocking their automatic billing.

Eternally Billing YOU! They won't stop charging me. Its been 6 months, I had to call the bank and put a STOP. Word of advice, never work with a hosting company that doesn't have a phone number. I have learned they can close your support ticket without ever responding! Shameful.

Server stopped working I open a support ticket they never got back to me.

You can pay but wont get anything

The game server I rented went down one day after the end of the first month of billing. I opened a support ticket that went unanswered for 10 days, and at that point, decided to cancel. However, EternalHosting was kind enough to charge me...twice...for that second month of billing. After I cancelled, they were kind enough to charge me again for the third month. The absolute lack of communication from EternalHosting and the fouling up of billing makes this entire service feel like a scam. Take your hosting needs elsewhere.

Everything went smoothly for months. Only a few minor problems that got resolved quickly. However... Posted a ticket (#276311) on 05/11/2018 as I couldn't access the control panel of my server. No answer. Had a nice monologue with myself by adding notes and inquiries to this ticket. Posted another ticket (#285136) on 07/11/2018 as my game received an update which I couldn't install since I still couldn't access the panel. No answer. At this point the server became unavailable to my players. Posted my last ticket (#645074) on 11/11/2018 to cancel my service and account. Surprise, no answer! Had to cancel my credit card, too, to prevent them from continuing to charge it. You probably don't want to rent a server from them. Just saying... Edit: Today is 03/03/2019. My first ticket is now 118 days old. Nothing has changed at all. I receive a reminder of my "unpaid bill" every day. There still isn't a way to permanently cancel this service. All I could do was to cancel my credit card and change the email address where all their reminder-spam goes. I'm writing this edit because three positive reviews (I'll report them) were posted on 04-06/02/2019. They falsely claim that all problems are now resolved. Do NOT, under any circumstances, give your credit card details to this company!

Zero customer service. I have multiple tickets open for 3 weeks now with no response. This happened in the beginning of this year also, it took 1 month to get the server back up, the gave me a $9 credit for it but then never used the credit and continued charging my card. At this point, I'm going elsewhere and I've had to dispute my current CC charge with them because they are not responding to cancellation either.

Sedarius Romeo Arnette (owner) is a crook, takes money for no service.