Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Wait time is very long for account to be reviewed... it's still pending. And the site will occasionally be down. Edit: Etana Support fixed the issue very quickly after this initial review was posted. Thank you
By Dean N.
Response from Etana Custody· Feb 8, 2021
Hello Dean, I have requested additional information through Trustpilot. If you can provide a ticket number and/or email we can look into this for you. Thank you. ^JN
Application review is slow. It's taken 9 days still not process even support is not responding until I left a review here. Support Brian is really nice and swift, my problem has been solved within 24hr. Although, the downside of Etana is not supporting digital banks like TransferWise, N26, Revolut, etc.. Better to create an Fx account in a traditional bank if you are an EU resident and happen to have US dollars want to fund.
By Ray
Response from Etana Custody· Sep 23, 2020
Hi Ray, thank you for working with us to get your account activated. We appreciate the feedback and continue to work for more funding options. ^BD
