Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Took a few days to get verified, but overall the process was very good.
By TLng
Response from Etana Custody· Jun 29, 2021
Hello TLng, We are glad to hear that you were pleased with the overall process. If there's anything else we can do to help, please let us know! ^JN
Took about 4 weeks to review my account, but once Kraken support assisted to push Etana to review my application, the process was very smooth.
By ranjeet S.
Response from Etana Custody· Jun 4, 2021
Hello Ranjeet, Thank you for your feedback.
I made a USD transfer from Etana Custody to Kraken but after the 72 hours holding period, the funds were not available for trading. I raised this with the support team and the the issue was resolved in less than 24 hours.
By Nisa
Response from Etana Custody· May 17, 2021
Nisa, Thank you for your feedback. Please reach out to our Support Team if you have any additional questions or concerns! ^JN
Response process a little slower than I would have wished for but with a little patience everything was resolved.
By Andy
Response from Etana Custody· Apr 29, 2021
Andy, Thank you for your honest review and we appreciate your feedback! ^JN
Yes, seems they checked your DNA! I just submitted an application, but don't want to wait for two months! My ticket number is 187135. Hope to get some help from here to get approval sooner. Wait for funding my account! Update: I received an email the day after I submitted the application. Ask me to submit more supporting documents. Their processing speed is very fast! I have submitted the documents as required and am now waiting for approval. Hope to get it soon!
By Naomi Z.
Response from Etana Custody· Apr 21, 2021
Hello Naomi, Thank you for providing your Ticket ID. A support specialist will be in touch with you shortly. Thank you for your patience! ^JN
After a month of submitting all the required documents I was still waiting for the verification process to come to an end. I contacted support and I am glad to say that their response was fast and positive, my account was verified within the day.
By Viviana
Response from Etana Custody· Apr 20, 2021
Hello Viviana, Thank you for your feedback! ^JN
After I submitted a support request my account application was upgraded and a few days later it was approved. Thank you!
By Sam K.
Response from Etana Custody· Apr 20, 2021
Hello Sam, We appreciate your honest review! ^JN
a bit of a wait, when I contacted Etana customer service it went quick and smooth. after that so far so good!
By Gerald
Response from Etana Custody· Apr 19, 2021
Hello Gerald, Thank you for your review!
