Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 19 reviews with 2 stars · Clear filters
Same here. Review time just takes too long. Can it be expedited? Ticket ID: 129796
By R. M.
Response from Etana Custody· Mar 8, 2021
Hello, Thank you for providing your Ticket ID. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly. We appreciate your patience! ^JN
Its taking a long time to verify can anyone from etana help me ?? and how much are the fees if i live in Belgium ?
By Angel
Response from Etana Custody· Feb 5, 2021
Hello Angel, I have requested additional information through Trustpilot. If you can provide a ticket number and/or email we can look into this for you. Thank you. ^JN
Etana Team Please provide answer on ticket 13575 I am waiting my deposit more that 10 days. Does it mean that you have stolen my money?
By Svetlana Ž.
Response from Etana Custody· Sep 22, 2020
Hi Svetlana, from time to time wires can be delayed by the banks for reasons out of our control. That being said, 10 days is longer than usual. I have alerted our finance team and you will have a reply through that ticket number today. ^BD
