Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 194 reviews with 5 stars · Clear filters
I received good support in opening an account on etana custody, there was prompt feedback with any issues I had.
By Burton
Response from Etana Custody· Aug 3, 2021
Hello Burton, Thank you for sharing a review of your experience! ^JN
Honestly, when I contacted them, my problem was solved
By jad Z.
Response from Etana Custody· Jul 27, 2021
Hello Jad Zada, Thank you for your review! If you have any additional questions or concerns, please reach out to your support representative! ^JN
Happy with support provided by Jack Swain, very quick and efficient. Thank you
By Naila V.
Response from Etana Custody· Jul 22, 2021
Naila, Thank you for taking the time to write this review! The support specialist handling your case will be glad to answer any further questions or concerns you may have! ^JN
Ryan and Sabrina were great. Both very helpful in helping me locate my lost deposit. Excellent service.
By Laurence T.
Response from Etana Custody· Jul 20, 2021
Hello Laurence, Thank you for your positive feedback!
I was waiting for my account verification after submission of the required document. I contacted customer support and the very next day I got it done. Thanks for the prompt action.
By Shah
Response from Etana Custody· Jul 7, 2021
Hello Shah, You're welcome, and thank you for your patience during the onboarding process! ^JN
Lost 2FA access. Wrote support. Solution offered and implemented in less than an hour. Pretty happy with that response/solution time
By KC
Response from Etana Custody· Jul 7, 2021
Hello KC, Thank you for sharing your positive experience. Our support team is diligently working on improving response times. ^JN
I remitted a different amount versus what I indicated. Wrote to Support. My query was answered pretty fast.
By Ruth C.
Response from Etana Custody· Jul 1, 2021
Hello Ruth, We appreciate your feedback! ^JN
Speedy response.Much appreciated
By Peter K.
Response from Etana Custody· Jun 29, 2021
Hello Peter, Thank you for your review! ^JN
