Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 15 reviews with 3 stars · Clear filters
Ticket in support created 9 days ago. Still no response. Please Help. Ticket # 209280
By HELV M.
Response from Etana Custody· May 20, 2021
Hello Helv Motors, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket # provided above! We appreciate your patience. ^JN
Edit to add: After posting a review on here, Etana swiftly approved my funding account so I have increased my rating. It is a pity that it took this to get things moving. I initially had no issues with Etana Custody but have resorted to writing a negative review in order to get some sort of response. I have been waiting for months for account approval. My queries using the ticketing system have gone unanswered. My ticket number is 133484.
By Katharine H.
Response from Etana Custody· May 7, 2021
Hello Katherine, We apologize for the delay during this time of high demand. We have escalated your case to a support specialist and they will reach out to you shortly via Ticket # mentioned above. Thank you for your patience! ^JN
Buongiorno, i miei fondi sono bloccati nel conto collegato. Chiedo gentilmente di riportare di nuovo su portafoglio custody Etana perchè dalla piattaforma non ho possibilità di farlo. Leggete il biglietto: 173923 Ho allegato screnshot. Grazie.
By Alban B.
Like experienced by many others, wait times are unacceptable. In my case, I'm waiting to reset the 2 factor authentication. This process should be very straight forward but even after 4 days, I haven't heard back from them. Markets don't sleep! I assume their customer service is overwhelmed and they are too cheap to hire additional personnel. Edit: Etana customer service replied within an hour of this initial review => thank you => bumped rating from 1 to 3 stars!
By Marcel M.
Response from Etana Custody· Apr 23, 2021
Hello Marcel, We can escalate your case to assist you in 2FA. I have requested additional information through Trustpilot. If you can provide your Ticket #, we can look into your case. Thank you! ^JN
Hi, I applied for an account seven days ago, but the website it only says still reviewing my information. I have neither receive any ticket number or related. Maybe it's an error? My registered email is: kardomotta @ gmail.com Thanks in advance for any response
By Ricardo M.
Response from Etana Custody· Apr 22, 2021
Hello Ricardo, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the email address provided above! We appreciate your patience. ^JN
I provided all the documents asked for in the verification process and I'm waiting for the verification to go through, i submitted a ticket #175684.
By Alexandre L.
Response from Etana Custody· Apr 19, 2021
Hello Alexandre, A support specialist will be in touch with you shortly via the ticket ID mentioned above. Thank you for your patience! ^JN
Not overly pleased with the communication. I understand that it takes time to verify all of the information but I never received an email explaining the process or time frames. At this point it would be nice to know at what stage and maybe an up to date eta on the verification process.
By Cameron B.
Response from Etana Custody· Feb 8, 2021
Hello Cameron, Apologies for any inconvenience. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your application. Thank you. ^JN
