Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 194 reviews with 5 stars · Clear filters
Etana Support replies quickly to questions and was helpful in resolving documentation issues. Knowledgeable support staff.
By Mike B.
Response from Etana Custody· Apr 3, 2023
We are thrilled to hear that you had a great experience, and Etana is glad that we were able to meet your expectations. Thanks, Etana Support Team
Perfect customer service. I'm really satisfied. My request was dealt with professionally and in a timely manner.
By Gast
Response from Etana Custody· Mar 17, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is highly valued and we appreciate you taking the time to share your experience with us. At Etana, we are committed to providing exceptional service to all of our customers. It is always rewarding to hear that we have met or exceeded your expectations, and we take pride in our work. Thank you for your continued support and loyalty. If you have any further feedback or suggestions, please don't hesitate to contact us. Our team is always available to assist you.
They are swift with customer care services and explicit with information being your first time. In less than a week that I created an account with them, I'm yet to start sending in money though, but just making sure the account was properly set to transact in and out. I got a message from their customer service that my account is been closed, funny enough no reason. I won't say much, if anyone sees this and you can get in touch with the founder or owner of Etana custody, let him / her know that there is an internal crises with the staff hired. I don't think they are business oriented individuals for them to close up on customers without any reason or let me say little mistakes. Would be going on LinkedIn to call them out too though... I know the company has an account with few staff following the account. Peace!
By K O R I K S.
quickly and accurate
By Guido A.
Response from Etana Custody· Mar 13, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience with others.
Very smooth KYC for new account application.
By GH
Response from Etana Custody· Mar 13, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience with others. Once again, thank you for your support and loyalty. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Our team is always available to assist you.
etana team support and service response very quickly, efficiently and very professionally. They help me a lot. Many thanks!
By anlong S.
Response from Etana Custody· Mar 13, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience with others.
Very smooth registration process, Quick respond from the help desk team to reply to customer questions. Excellent follow up from the registration team to review the client application.
By ALSADIQ
Response from Etana Custody· Mar 13, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience with others. Your review not only serves as an encouragement to our team but also helps others make informed decisions when choosing our services. Once again, thank you for your support and loyalty. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Our team is always available to assist you.
An account opening process is always tedious, with a lot of documents and information that must be provided, but the custome service is helpful and understanding, answering rapidly and clearly to my questions.
By MERTENS O.
Response from Etana Custody· Mar 13, 2023
We wanted to take a moment to thank you for leaving a positive review about Etana Custody. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience with others. Thank you for your support and loyalty. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Our team is always available to assist you.
