Estée LauderReviews of esteelauder.com

13th sept signed up to as a new member. Wanted to get Xmas shopping done early. Being a new member, you're supposed to get all these deals of discount etc. Mine wouldn't work. I tried a variety of ways. I placed order anyway as I wanted to give as xmas presents etc. I emailed customer services to let them know of my issues with adding codes, my new member discount etc. I emailed them - enquiry - 06930552. 72 hours my reply was to respond to me, which was fine. Nothing. I emailed again quoting 06930552. To date 23.11.22 nothing, so they mustn't want new customers, must not be interested. So I finished my other Xmas shopping at other places bar here. Then whilst waiting for a response in Sept/oct. Boots and Estee lauder had an offer on and guess what the freebie discount product never arrived times 2 lol so I am happy to take my custom else where. *edit* in view of the reply thank you but I have emailed twice, two separate occasions and now you go public, you want to assist? but we all know you won't so I shall not bother wasting any more time.

Nach 3 Wochen noch immer keine Ware erhalten.

I would have given a zero rating for the customer service but here I am being forced to give at least 1 star. Bought products from estee lauder nz online while visiting NZ, on 2 Oct and the product did not arrive even till 13 Oct. Everytime I reached out to customer service, they said they cannot do anything to expedite the delivery and that I should contact the courier etc etc. It is not the customers responsibility to be reaching out to courier services when you were paid money for it. Honestly, I did not expect such substandard services from such a brand name. Lets see if Estee Lauder is actually going to provide a refund on time or come up with a gazillion excuses as earlier.

Ordered foundation entered the code they sent for discount, never honoured discount even though I added it correctly, and joined there scheme, emailed and called and customer service unhelpful, said I never joined the scheme but added points and then said they would delete the account so none of that makes sense, won't use them again

Ein Stern ist zu viel. Kundenservice katastrophal, schwer erreichbar, wird behauptet, die Ware sei nicht angekommen, obwohl die Retoure ordnungsgemäß erfolgte, keine Rückzahlung erfolgt, wird man nur vertröstet, wir melden uns so schnell wie möglich. Finger weg, scheint ein System zu sein.

De nieuwe versie van het advance night serum is achteruitgegaan. Het neemt niet meer zo mooi direct op en er hangt een vaag parfum aan. Breng alsjeblieft het oude serum weer terug! Ik gebruik dit al 30 jaar en moet/ga nu iets anders zoeken😩😩😩😩 (UPDATE OKTOBER 2022: ze hebben mij uiteindelijk goed geholpen. Het product dat ik had was een nep-serum door een derde partij gemaakt. Ze hebben er alles aan gedaan om deze partij te benaderen en ik was zeer tevreden met hun oplossing.)

I called on day of delivery - x1 mask was enclosed x6 missing. I had ordered 7 in total. I was told I would receive these the following week. I then received an email advising out of stock and to expect a refund in 5-7 business days - this has not been received. I have emailed several times in reply to the email advising me of an expected refund and have not had ANY response! Not even a generic we are looking into the issue. It’s now almost 1 month since I placed the original order! How can such a large company receive so many bad reviews? Seriously Dr Jart - AKA Estée Lauder sort this out!! For a worldwide brand this is totally unacceptable I will not be ordering from you in future and will also post this to as many places as possible to warn others.

I used Estee Lauder but since I have found out they TEST on Animals. I used to think they were "designer" they are a sham morally, and ethically. You can't continue to support companies who by law have to test on animals in CHINA, don't use make-up that is sold there :( THERE ARE OTHER OPTIONS, CHOOSE VEGAN, ETHICAL BRANDS