Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The United States Department of Homeland Security is a cabinet department of the US federal government with responsibilities in public security, roughly comparable to the interior or home ministries of other countries.
Department of Homeland Security (esta.cbp.dhs.gov) has 7 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
7 approved reviews, newest moderated first
I went to the Emerson Border Crossing to hand in my paperwork for a waiver extension and the company sent me not all the proper paperwork. Thank goodness for CPB Officer John W Nyegaard for he explained everything and helped me get through the procedure painlessly. I really appreciated his help and patience. Definitely a fine officer.
By James T.
Es war alles ganz einfach. Ich hab die Formulare ausgefüllt, mich identifiziert und innerhalb von 30 Minuten die Bestätigung erhalten. Ganz ehrlich… besser und einfacher gehts nicht. Top!
By Steffi F.
This is the only Official Site for ESTA application. I've applied, paid 21 USD, and had my application approved 2 hours later. It is unfortunate that scam websites have better reviews than the official one in TrustPilot
By Simão
Massively inefficient user interface. Hemorrhages resources wastefully without oversight. Full of lies and deceit.
By g K.
Moest €131 betalen in plaats van 21 dollar. Zoek een ander site
By S W.
Just top give some help to others having difficulties with the ESTA application system. I had the seemingly common fault of creating a complete application but then nothing happening when I try to pay. This was late one evening. The next morning I logged back into the application and found that the option to pay was right there in front of me. The payment went through fine and easy. To be fair to the system, it did tell me the payment was not working and to try again later and then this did work. Writing this as the only other review on here is very good at describing the problem but stops short of telling people how to actually solve it
By Bv
There is a fundamental problem with the payment for ESTA Visa. A lot of people complain. When you press PAY NOW nothing happens. No instructions. In Email correspondence they admit several problems and they give some hints. After 4 new application and 6 payment trials I succeeded by using IE with changes in Internet Options.. Regarding esta.se and similar fraud systems: 1. I got the money back after complaints. They are afraid of legal actions 2. It is a shame that the government ESTA allow such private actors making visa applications. 3. How could Google be allowed marketing of such firms? How could USA have such an inferior government system?
By honesty
