Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
309 reviews
eSIM CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get eSIM NoweSIMCard is a leading provider of eSIM services, offering seamless connectivity solutions in over 200 countries. Our platform specializes in two types of data plans: Data Only eSIM and Data-Voice-SMS. We cater to the diverse needs of our users by providing local, regional, and global eSIM options. Whether you're a frequent traveler, a business professional, or someone who needs reliable connectivity, eSIMCard ensures you stay connected without the hassle of changing physical SIM cards. Our commitment to innovation and customer satisfaction sets us apart, delivering high-quality, hassle-free mobile connectivity wherever you go. With eSIMCard, you experience uninterrupted communication, easy setup, and the flexibility to choose plans that best suit your needs.
eSIM Card (esimcard.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 28 reviews with 1 star · Clear filters
I bought twice first one didn’t work
By Anvar D.
Response from eSIM Card· Nov 4, 2025
We’re sorry to hear that, and appreciate you letting us know. The service is working properly now, so please try activating again. If you still face any issues, kindly send us a screenshot or contact our support team for quick assistance. Support: WhatsApp +1 (407) 212 6950 • [email protected]
Esim dosnt work
By Javed A.
Response from eSIM Card· Nov 4, 2025
The eSIM service is working properly. Please try it again, and if it still doesn’t work, send us a screenshot of the issue so our team can guide you step-by-step to resolve it quickly. Support: WhatsApp +1 (407) 212 6950 • [email protected]
Update for Aug 18 2025: I think there may be a mix up here. My complaint is against "eSIM.me. There appears to be a similar online firm called "eSIM Card", which I have had no dealings with other than they have offered support, no doubt thinking I am one of their customers. I do not believe the two companies are connected. As of this date, I have had no further contact with "eSIM.me". Sorry for any miss understanding. eSim would not connect to my provider. Error msg "Not registered on network". 2 emails to customer support, no reply in 10 days. eSIM chip registered the providers information, but even with the help of my provider, we could not make it connect. DO NOT BUY THIS CHIP. NO SERVICE and NO SUPPORT Update: Aug 12 2025 and still no response from the folks at eSIM
By Yar
Response from eSIM Card· Aug 18, 2025
We're very sorry to hear about the trouble you've experienced. That’s certainly not the experience we want for our users. Please know that we offer support through three channels: ✅ 24/7 Live WhatsApp Support: +1 (407) 212 6950 💬 Live Chat on our website 📧 Email Support: [email protected] To investigate your case further, kindly share the email address you used to contact us or place the order, and we’ll prioritize your issue immediately. We’re committed to resolving this for you as quickly as possible. Thank you for your patience.
This company is one of the worst I have ever used bout unlimited data for 3 days didn’t even get to use any due to it not working ask for a refund as I haven’t received any service of this sim and I have been pushed about for over a week. Now trying to get a refund and the staff are no help one bit i would use a different eSIM provider at all costs if I was you Update finally got my refund after waiting nearly 2 weeks my opinion on this company as a whole hasn’t changed but recived my refund eventually
By Anthony M.
Response from eSIM Card· Aug 26, 2025
Thank you for sharing your honest feedback, Anthony. We’re very sorry to hear about your experience with the 3-day unlimited plan and the delay in receiving your refund. To clarify, some of our unlimited data plans include a daily high-speed data cap, after which the speed is reduced. This information is always available in the Additional Details section before purchase, but we understand it can sometimes be missed. We’ll work on making this more visible to avoid similar confusion in the future. As for your refund, once we process it, the actual time it takes to appear in your account depends on your bank’s policies, which can sometimes cause delays. We’re glad you eventually received it, though we understand the frustration of waiting almost two weeks. If you face any issues in the future, please reach out directly via WhatsApp: +1 (407) 212 6950 or Email: [email protected] so we can prioritize your case. Your feedback helps us improve, and we appreciate you giving us the chance to address it.
I can not use the esim
By Anaam A.
Response from eSIM Card· Jul 2, 2025
Hi Anaam, we're really sorry to hear you're having trouble using your eSIM. 😞 Please reach out to us directly via WhatsApp: +1 (407) 212 6950 or Email: [email protected], and we’ll help you resolve the issue as quickly as possible. We're here to assist you! 🚀📶
I bought an eSIM 2 weeks before my trip, valid for 30 days, and contacted Support to confirm that the start date would be when I activated it. However, 2 weeks into my trip and with plenty of data left, the service stopped. I contacted Support again and they told me that the activation date was from the date of purchase. This was contradictory to the information I was given before, and makes no sense, as everyone buys the eSIM before the trip. No other eSIM company has such an insane policy.
By Carmina C.
Response from eSIM Card· May 3, 2025
Thank you for your feedback. We’re truly sorry for the confusion caused. Our team should have clarified that activation begins from the date of purchase unless stated otherwise. We’re reviewing this internally to improve communication and avoid future misunderstandings. Please reach out again—we’d like to make this right.
Purchased eSIM with calls which I needed to make urgently from abroad as my father was sick. Email sent did not contain either the QR code or the LPA code so I couldn't install. Help too took long to get back to me so I had to buy another eSIM and they wouldn't refund. They are utterly useless - sending an email saying it contains a QR code when it doesn't and refusing a refund. AVOID.
By Sarah W.
Response from eSIM Card· May 3, 2025
We’re very sorry to hear about your experience. Please note, we always offer a refund if there’s an issue during installation or service use. It seems our support team wasn’t reached in time. Kindly contact us again—we’re happy to review your case and make it right.
It isn’t working
By customer
Response from eSIM Card· Mar 13, 2025
Sorry for the issue! Please share your order details or email us at [email protected], and we will assist you in resolving this immediately. 🚀
