Slow delivery, formula's changed
Slow delivery Over charging and undersized Shake it formula changes causes breakout where the original never did.
By LJM
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
293 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.
Erno Laszlo (ernolaszlo.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 25 reviews with 1 star · Clear filters
Slow delivery Over charging and undersized Shake it formula changes causes breakout where the original never did.
By LJM
It feels like I'm rubbing thick oil on my face. What happened to the previous face wash I had been using? This stuff is pretty awful!!
By Nedda M.
No one answers the phone or returns calls. I’ve been waiting 2 days for a callback, called again today, and no human talks or calls back. Several months ago, I did speak to a person who told me Erno Laszlo no longer carries phelityl lotion for dry skin which is hard to believe. She did nothing to help me find something for dry skin.
By Lois B.
Response from Erno Laszlo· May 30, 2024
Hello Lois, We're sorry to hear you're having trouble reaching our team! We see you called during our sale, and we did return both your calls and left you multiple voicemails. We apologize if you missed those. Please feel free to contact us at 888-352-7956 or [email protected] and we would be happy to help you find a substitute for the Phelityl Day Lotion SPF 15.
Never received pkg!! Should have been delivered yesterday the 20th. Thanks
By Patti B.
Response from Erno Laszlo· May 29, 2024
Hello Patti, We're sorry to hear if your package was delayed. We see your order was delivered on the 23rd. If you still haven't received the order, or if you have any problems with delivery in the future, please contact our team at [email protected] or 888-352-7956. We are happy to help!
I couldn’t find the cart or bag so I gave up trying to buy my products
By Karen R.
Response from Erno Laszlo· May 29, 2024
Hello Karen, We're sorry to hear you had difficulty with our website! You can find the cart in the top right corner. Should you ever wish to order in the future, feel free to call us directly and order over the phone at 888-352-7956.
I tried to buy products using the code indicated in the email and it didn't work. I had about $900 worth of product in my cart. I did not make the purchase without the 30% discount and was planning to contact customer service about this.
By JILLGross
Still haven’t received my order Very disappointed in the delivery of UPS And the lack of interest from Erno Lazlo.
By Trisha
Deliver my order . Don’t know where are my products ???
By Marly D.