epic.marketsReviews of epic.markets

I don’t usually write reviews, but this time I feel compelled to share my experience to warn others. My wife just endured what was undoubtedly the worst customer service she’s ever experienced—specifically at the meat market in this store. Sadly, this isn’t the first time she’s had such a terrible encounter, and I wouldn’t wish this treatment on anyone. To summarize, during a previous visit, my wife placed a medium-sized order at the meat counter—nothing complicated, something that should’ve taken no more than five minutes. Instead, she was met with rude, degrading comments from the butcher, ignored for an hour, and made to feel completely dismissed. She eventually had to complain about this individual, hoping for better service in the future. Unfortunately, today’s visit was even worse. The same individual recognized her and seemed intent on being as unprofessional as possible. He greeted her with smirks, dismissed her attempts to speak, and openly laughed with his coworkers while she stood there waiting for her order. He claimed he had her order but let 30 minutes pass before another employee finally asked her what she was waiting for. Only then did she realize this person and his friend had deliberately ignored her order, finishing everyone else’s before hers. Adding insult to injury, she still had to wait even longer because the butcher in question decided to go off and do other tasks in the back. This behavior was not only unprofessional but a complete disgrace to what customer service should be. When I spoke to the owner, while he was apologetic, his solution was disappointing at best: he suggested my wife avoid the meat market staff entirely by placing orders with the women at the cash register instead. Frankly, that’s not a solution—it’s an excuse to tolerate poor behavior. What’s most disheartening is that we’ve recommended this store to so many of our friends and family in the past. But after these repeated incidents, none of us will ever set foot in this store again. I hope this review serves as a warning to anyone considering shopping here—your time, dignity, and money are better spent elsewhere.

This appears to be a scam. The advertising promised a discounted training course. The course itself was a thinly disguised advert for their automated trading system. I wouldn't mind it too much. That kind of system is not for me, but they do offer a money-back guarantee. Unfortunately, they don't respond to emails or their web form. More worryingly, after the initial payment was taken for the course (about £21), they took another large amount of money from my card, just shy of £200. This charge was not mentioned in any of the literature or on the payment form. So the initial payment has not been refunded and the larger, unauthorised charge also remains. I have received nothing back from them, from multiple emails and web form requests.