Entertainment PartnersReviews of ep.com

Up their own bums with their own importance. You would think that Support Assistants (extras) were trying to break into Fort Knox. Only computer geeks need apply. I'm a human not a robot

Talk about a company with horrible software user experience. One day something works then its not working the next. Doing time cards for my crew worked last week then suddenly it doesn't work this week and it needs to be re-approved and re-submitted. Not to mention that the entire user experience and website feels like it was vibe coded with an AI agent that has no idea what "intuitive" means or how an actual person may use the site and tools. Just a word of warning. If you are working with a company thats using anything EP related. Back out and run.

It has the worst website of any payroll company. Freezes. Hard to navigate. Just. Useless

DO NOT RECOMMEND! STAY AWAY AS FAR AS POSSIBLE! Worst company ever. I hope the UK industry shifts to someone else. They are absolutely obsessed with security. I have to change my password all the time—I just changed it 3 days ago! Now I'll probably have to change it again. I hate them so much. When I actually need support, they are never there. I'm just wasting my time with this portal. It is the worst ever.

Absolutely hopeless. I would use stronger words to describe this lot, but I fear that my review would be taken down if I did. Their software worked okay for a while then they stopped it working on Windows 11 machines for absolutely no reason (their excuse is so lame). Really, they want to force you to a pay monthly subscription for use of what amounts to a glorified spreadsheet program. I had two activations. They have also stopped it working on Windows 10 (for me). I am using the same computer as that which I have used plenty of times before, but it throws an error message, saying unable to contact the EP license server, and they say that I have to contact their support in Burbank to activate. When I did I get mucked around, pushed from one phone number to another. Eventually, you get to speak to someone who says they are no longer supporting the product and can do nothing to help. It wasn't worth the £400 to pay for something that a half decent spreadsheet template can do better, so I am not paying a monthly fee in excess of £30. Absolutely rubbish service. Not worth the money to go to their 'upgrade'. Find an alternative, especially if you are outside the USA, where EP have a stranglehold on this type of software. There are plenty out there. Let's support those trying to break that stranglehold, the disruptors.

Started really well, then randomly my email address was blocked. Spent months trying to get through to support teams but was just passed around. Customer service seems to be non-existent in the UK.