eosfitness.comReviews of eosfitness.com

Can't cancel. Followed their steps exactly and then hit with "Internal Server Error" while trying to cancel. Did it at their front desk and they were not surprised.

Worse than a Used car Lot! My cell phone bar code cannot be used because the gym repeatedly removes my password after every use/gym visit. Once past the front desk high pressure sales force of sharks and wolves are thrown at you. My Health Care Plan pays all fees! Last time I was there I left in pure hate at the low life trash I was subjected to.

Cancelling my membership because these folks are liars. When I enrolled, I told them I had 16 grandchildren. The salesman’s response was oh that’s great cause you can bring five guests what years later I tried to bear two guests both grandchildren and they told me I could only have one therefore I’m canceling my membership. Thanks to Serena on Stefanie St. Did you know no managers work the weekend? Also per Serena.

EOS accounting error caused me $125 in service fees. Instead of honoring their mistake I was told I needed to pay $125 in added fees because of “denied payments”, after going into the location every month saying you have the wrong card and updating the form of payment they still said I was responsible for their error! I’ve been trying to cancel my account for four months now and they won’t let me. They send me around to multiple locations and even the district manager won’t get back to me. Nina Castor needs to be fired!!!!!

I’ve been left chasing EoS for accountability. Despite repeated outreach, I've received silence, delays, and automated brush-offs. I filed a complaint with the Better Business Bureau — and still, I am waiting for a complete refund. To stop the ongoing charges and protect myself, I had to cancel my credit card and involve my bank. If you've ever had to cancel a card, you know what a pain it is — updating payment info everywhere, waiting on replacements, dealing with disruption across accounts. It’s a headache that could've been avoided with one ounce of integrity from your team. Yes, I get it. I’m just one person and you spend more on pencil erasers than what you owe me. But EoS was built one person at a time — and the way you treat this person matters. Mr. Ross, Ms. Nicole Ryan, Mr. Kennedy, Mr. Drengberg, Mr. Morello, Mr. Idgar, and to each of the TSG Consumer Partners, you're one person, too. EoS isn't fitness. It's people. You have truly forgotten that!

Beware! Theh changed my membership and rate by 33% increase without permission. Read all the other reviews before entering any contract. Shady.

I am an Eid gym member and was charged twice membership fees and when I called the billing department/cancellation this Indian guy literally heard me for like 30 seconds and then told me to hang on he will call back and hang up and never called back, I’m like omfg did he just do that ? 9179979031 that is he number

I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1. The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on. When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day? When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up. Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.