Unbelievably unethical and EXTREMELY unprofessional!!
I never would have believed that a company that I admired for YEARS would be capable of the rude and unprofessional behavior that I encountered at the Dunn Rd Enterprise car sales in St Louis MO. On 12/4/17, my wife and I had intended to purchase a late model car. Instead I was verbally assaulted after voicing to the manager, my perception and concerns regarding the unethical sales tactics they were utilizing. ( lost keys, delaying our exit, lowballing our trade-in offer, etc...) After requesting the return of my deposit, the salesman became irate and verbally abusive, even continuing his behaviour after his manager instructed him to stop. The manager made a half hearted apology...... I escalated this incident to the Enterprise corporate office. There was ZERO accountability or any real attempt at service recovery. BUYER BEWARE when dealing with ENTERPRISE
By Matt H.