Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
48 reviews
EngineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Engine (formerly Hotel Engine) is a travel platform built to make business trips simple, affordable, and stress-free. Launched in 2018 and headquartered in Denver, we’ve grown into a trusted partner for thousands of companies of all sizes—helping them book smarter, save money, and keep travel running smoothly.With access to 750,000+ hotels worldwide, plus flights and rental cars, Engine is your all-in-one hub for workforce and business travel. Whether you’re booking a quick overnight stay or managing a nationwide travel program, Engine gives you the tools to cut costs, streamline logistics, and unlock perks your travelers will love.From first-time travelers to global enterprises, Engine is here to make work travel less work.
Engine (engine.com) has 48 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 33 reviews with 1 star · Clear filters
I paid for a 3 bedroom suite full kitchen. I got here to the hotel and was told only a 2 room with a mini fridge was booked. They only offered me $200.00 “credit”. They refuse to refund me the difference in price in which I paid and what I received. Pretty sure that is illegal. They literally stole my money.
By Jen V.
Terrible customer service. I used my rewards and they then charged my credit card for my rewards. They charged me $159 for a room but the hotel gave me an invoice of $115. Could not get anyone at engine to acknowledge the issue. They then charged ME again for the difference of $159 and $115. So In total I was charged $188 for a $115 stay.
By Tammy J.
Last month I booked with Hotel Engine, now rebranded as "Engine". Their 3rd party (anonymous to the end user) misbooked the room and it was a mess. Called customer service but they were useless...promised to call me back but never did. The hotel fixed it but not Engine. Fast forward to Monday, when I booked an "all inclusive" room in Mexico. Now I don't trust Engine so I call the hotel and NO, your reservation in NOT all inclusive. Called Engine back and all they can say is sorry and you can cancel. Do NOT trust this site!!!
By Steven D.
This company is hands down the worst to deal with on the hotel side. Multiple calls for one single reservation from them to see if they did their job right and the reservation is actually there along with their virtual credit card. If you tell them someone else called and did this already they ignore you and resume the same script. I never get calls from Expedia, kayak, booking or travelocity because they actually know how to do their job and not annoy hotel staff into doing it for them
By Buck D.
NEVER USE THIS SITE!!! I would recommend using Expedia.com or hotels.com before using this site. I had booked a room yesterday for the Hilton Union Square in San Francisco on their website and before processing payment, the page refreshed and changed the date to yesterday’s date. I called them IMMEDIATELY and they said they would have to wait until today for a manager to be on duty to see what they could do. I did not receive a call back this morning and I had to call several times to ask for a manager. I didn’t get a call back until after 12:00pm today and they said there was nothing they could do since the reservation time had already passed.
By Ty G.
Ruthless company that will ghost you if they don't think they are making enough money off your business.
By Nick S.
Terrible experience. Wouldn’t recommend to anyone. Their managers are not responsive and don’t care.
By Hisham
False advertising. Prices are a joke.
By Martin
