Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
101 reviews
EMS Alarm SystemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Proudly serving Alabama and Tennessee for over 20 years. Specializing in Home Automation and Business Solutions.
EMS Alarm Systems (emsalarmsys.com) has 101 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 100 reviews with 5 stars · Clear filters
After contacting other competitors, EMS Alarm Systems was the only business able to get the job done for us. I appreciated the awesome customer service, and fast setup time. Brandon did an awesome job! I will be referring friends & family in the future.
By JHam
Response from EMS Alarm Systems· Jul 27, 2016
We greatly appreciate your feedback.
We are so excited about our new alarm system. Brandon is amazing and very knowledgeable of security and how to keep your family safe. Great prices, too! We are paying the same with so many features than before. The app is awesome too and easy to use from your smart phone. We recently went on vacation and felt 100% at ease that our home and belongings were secure! Happy customers!!!!!
By Steve and S.
Response from EMS Alarm Systems· Jul 27, 2016
We greatly appreciate your feedback
Helped us figure out what we need and got the job done.
By David M.
Response from EMS Alarm Systems· Jul 4, 2016
We greatly appreciate your feedback.
Brandon met me at my office and made sure I had full understanding of how to use the system.
By Chad G.
Response from EMS Alarm Systems· Jul 4, 2016
We greatly appreciate the feedback.
Great company. Very helpful with everything. We are very pleased with our alarm system. Having the alarm system makes us feel even safer knowing we have something to provide us with safety while we sleep or are away from home. We will recommend EMS alarms to everyone.
By Brandon O.
Response from EMS Alarm Systems· Jun 12, 2016
We greatly appreciate your feedback. Making sure your satisfied is our goal!
The representative allowed me to explain what I was looking for in an alarm system and presented a solution for my needs. The company has been amazing with follow-up after installation. It hasn't been a situation where after installation you feel forgotten. I have and will continue to recommend them to my friends and family.
By Denise
Response from EMS Alarm Systems· May 26, 2016
We greatly appreciate your feedback! Making sure your satisfied is our goal. We value your business! Thank you
Brandon went over and beyond to help me choose a great security system. His knowledge and professionalism are top notch!
By Selena
Response from EMS Alarm Systems· May 26, 2016
We greatly appreciate your feedback! Making sure your satisfied is our goal. We value your business! Thank you
My first alarm company experience with Protect America was not good. I had to install all the components myself while talking to someone over the phone. Two motion detectors that I ordered came in later and did not get properly connected and hence were not even working. The EMS technician repaired two bad sensors and made sure everything was in order. He showed us how to operate the keypad and set up our passcode. He answered all our questions and was very knowledgeable. A stress free experience we were most thankful for.
By Robert
Response from EMS Alarm Systems· May 26, 2016
We greatly appreciate your feedback! Making sure your satisfied is our goal. We value your business! Thank you