Amazing customer service from Mia
Amazing customer service! Mia was very professional and made sure that I was taken care of and all my questions answered. Thanks for the great customer service Mia!!
By Lindsey
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Amazing customer service! Mia was very professional and made sure that I was taken care of and all my questions answered. Thanks for the great customer service Mia!!
By Lindsey
Empress Mimi lingerie is both beautiful and comfy, I love the look and feel of them. I have two sets currently and another one the way. I had a small issue with one bralette, but Elle from the team was so helpful and friendly and organised a replacement quickly. I would highly recommend the products and the customer service!
By Dee Q.
Elle has been a wonderful helper, to get my subscription sorted. Always punctual and polite. Elle definitely helped with building a good impression of your company despite some logistical difficulty.
By Mai S.
Beautiful lingerie! Special thanks to Jezza for her excellent customer service.
By Marilena
I sent a request to check my cancelation on my current membership and Lilah responded very quickly. She even offered for me to log back in when I'm ready to subscribe again. I appreciate the speedy response and great customer service :)
By Sheryll A.
Mia was incredibly helpful, and helped me get my shipment problem solved in a timely manner. Thank you so much for your help, Mia :)
By Cassie S.
Beautiful product. Fast delivery. I have the three month pre-paid and it did NOT double charge after a month :) I don't have experience on changing sizes or canceling subscriptions, please consult other reviews for that.
By mimi
Helpful and a pleasure to deal with. Plus the lingerie is absolutely stunning and so different and unique. Each design gets better and better.
By Helen J.