Very prompt assistance and care when…
Very prompt assistance and care when dealing with the issue.
By J
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 509 reviews with 5 stars · Clear filters
Very prompt assistance and care when dealing with the issue.
By J
Had to use their customer service and I was very pleased. Very quick to reply and were super helpful!
By Lára Rós F.
OMG the Astria set (brand new) is absolutely phenomenal! Im not a Virgo, but man, this set is absolutely PERFECT for the zodiac sign. 🥰😍😍😍
By Angel M.
Your customer service pixies are ALWAYS AMAZING and leave me feeling over the moon! Jeeza is so prompt, kind, helpful and caring. She has helped me many times in the past few years when I had questions about my monthly subscription. I love your beautiful team and I love your gorgeous lingerie! THANK YOU!!
By HEDY V.
Not only does Empress Mimi make INCREDIBLE clothing, but their customer service is top notch! I had to contact the team because I made an ordering error and they were so incredibly kind and helpful! Super recommend!
By Erica Amber P.
Customer service was amazing, I put in the wrong address but they got it fixed just in time. The quality of their items is always great and makes me feel great. 100% worth their prices.
By Victoria C.
Jezza and the whole team are truly wonderful, and their customer service is truly unmatched. They go above and beyond in keeping you informed on your order, and are willing to help with anything you might need.
By Grace
The customer service team is always absolutely amazing and wonderful. I very much appreciate the human centered approach to customer service and that the messages that I received feel like they’re sent from real people who actually care about what services they’re offering and care about me as a human.
By Bubbles C.