Empava AppliancesReviews of empava.com

Response from Empava Appliances· Mar 26, 2025

Hi Kris, We sincerely apologize for the inconvenience caused to you during the installation process. Regarding the compatibility issue with the adapter on the stove pipe, we attach great importance to it and have tried to contact you to resolve the issue. We have replied to your email twice, but have not received any further response from you. In order to resolve your issue as soon as possible, we have sent another email today. Please take the time to check your inbox (or spam folder). If you still have other questions or need assistance, please feel free to contact us directly at [email protected] or 888-682-8882. We will definitely prioritize your needs and ensure that the problem is properly resolved. Thank you for your understanding. Wish you all the best, Empava Team

Response from Empava Appliances· Mar 12, 2025

Hello, Thank you for taking the time to provide your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand your disappointment, and we are deeply sorry for the inconvenience. Regarding your propane conversion kit, we have already arranged to send it to you today, and it should arrive shortly. You will receive tracking information via email once the shipment is processed. Again, we apologize for the inconvenience, and we truly appreciate your feedback. Best Empava Team

Response from Empava Appliances· Feb 19, 2025

Hello Kayla, We’re really sorry to hear about your experience and completely understand your frustration. It’s important to us that you get the support you need, and we’re committed to helping you resolve this issue as quickly as possible. One of our customer service team members will contact you within the next 24 hours to assist with the installation. We’ll do everything we can to make this right and ensure your full support. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best Empava Team

Response from Empava Appliances· Feb 6, 2025

Hello, We sincerely apologize for the inconvenience caused by your jetted tub. Our support team is committed to resolving this for you as quickly as possible. We regret any delays in communication and will escalate your case to ensure you receive the assistance you need. Please reach out to us at [email protected] with your order details so we can prioritize a resolution. Best regards, Empava Customer Support Team

Response from Empava Appliances· Jan 23, 2025

Hi Stephanie, I am so sorry about the inconvenience caused you. Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service

Response from Empava Appliances· Jan 23, 2025

Hi David, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you experienced with the delivery process. We value your feedback and would like to make things right. Regarding after-sales service, please call us at 888-682-8882 for assistance, Monday through Friday, from 10 am to 5 pm PST. Alternatively, you can send the order confirmation with issue details to [email protected] for help. Your satisfaction is our priority, and we appreciate your patience as we work to improve our communication and processes. Best regard Empava Customer Service

Response from Empava Appliances· Jan 23, 2025

Hi Jose, I am so sorry about the inconvenience caused you. Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service

Response from Empava Appliances· Jan 23, 2025

Hello, I am so sorry about the inconvenience caused you. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service