Excellent product knowledge
Excellent product knowledge. No pressure sales. Could have explained financing impact on returns.
By SF
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
351 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We strive to be your number one massage chair store and are here to make your shopping experience as easy and as pleasant as possible.
Emassagechair (emassagechair.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 327 reviews with 5 stars · Clear filters
Excellent product knowledge. No pressure sales. Could have explained financing impact on returns.
By SF
There was some shipment issues with my order, and Matt & Heather were extremely professional in resolving the issue. In fact, they took a loss in profit (although it may have been the manufacturer fault- and not theirs) to ensure that I was happy with my purchase. I can personally attest that emassagechair.com is a reputable company who is run by extremely professional and customer-driven owners. If or when I purchase another massage device, I will definitely order it from them.
By KJH
THANK YOU HEATHER , JAMES , RHONDA, I NOW HAVE A GREAT ADMIRAL MASSAGE CHAIR, USE IT TWICE A DAY OR MORE,WHEN THE TIME COMES I WILL PURCHASE ANOTHER CHAIR FROM THIS GREAT TEAM!! THIS IS EVERYTHING YOU ADVERTISE TO BE ! & A GREAT HONEST COMPANY!! MUCH REGARDS ,DUANE,KELSO WA..
By DUANE
I had problem with my order and thanks to Rhonda at emassagechair, it was resolved to my benefit per her recommendation. Rhonda had been patient and courteous each times I contacted her. It took a little longer than expected, but I got my massage chair and been enjoying it!
By Ha B.
Very responsive, knowledgeable, and helpful. Excellent customer service overall.
By Daniel
Customer Service was very helpful in completing the transaction, got better deal than Amazon or any other site, Can't wait to receive the Chair!
By Sean
Friendly and knowledgeable customer service. Waiting to get the chair and use it..
By Venkatash
Order placed for admiral and are patiently waiting. But before receiving the item I am already very satisfied with the online interaction with the staff. Absolutely awesome folks to deal with.
By Yuan