Experience was excellent with massage chair
Experience was excellent with with Heather, the representative that took my call. Knowledgeable, friendly, and helpful. I hope the product lives up to the customer service I received
By Dwayne
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
351 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We strive to be your number one massage chair store and are here to make your shopping experience as easy and as pleasant as possible.
Emassagechair (emassagechair.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Experience was excellent with with Heather, the representative that took my call. Knowledgeable, friendly, and helpful. I hope the product lives up to the customer service I received
By Dwayne
Customer Service in purchasing the chair was great. Very patient and answered questions. We will place a review one we receive the white glove service.
By Angela
I have ordered a Massage Chair. I did it on line while chatting with Sales Executive Rhonda. Her supportive answers to my questions, cooperative negotiations etc, helped in my decision to order through her. Her services are exemplary. I could discuss more after I receive my chair to my satisfaction. Col. Nataraj V Kotè Indianapolis
By Nataraj
It was a good experience Matt was very helpful gave me instant information on the kind of chairs I was looking for. He was more helpful on line than the sales people in furniture stores . Just hoping the chair will arrive quickly and feel as comfortable as Matt said it will
By Steve
Heather was first professional, helpful and personable. Questions concerning floor footprint loading and client sizing were immediately address and either directly answered or alternatives suggested and discussed. Though I was quite obviously a buyer I was at no time rushed or disdainfully "lightly" treated. As a "potential" customer I was not fawned over, instead I felt comfortable and, at least to the post-sale point quite satisfied. Now it will be up to the quality and service of both the manufacturer and installer to meet the parameters the "sales force" established.
By John
It was a pleasant experience to buy a massage chair from Matt. He was knowledgeable, patient, and not push me to buy. He answered all my questions and made his recommendations. Good job!
By Ting
Very professional and helpful and patient with all my questions! Superb job!
By Jim
Rep is very helpful. Service is very smooth. THx
By Wei