ElyxrReviews of elyxr.com

Currently dealing with a missing package. I placed an order a week ago and it's been in pre-shipment since then. This means they never delivered my order to USPS even though, after chatting with customer service, they said they have already shipped it out. UPDATE: Elyxr did some extensive work on figuring this out and I'm very grateful. They have offered to upgrade my shipping and include a freebie in a show of apology for the mistake. Mistakes happen and I'm so happy that they figured this out and are willing to rectify it. Still waiting on the package but, when it arrives and I'm sure it will, I will update. Thank you Elyxr UPDATE: Package was delivered, like I knew it would be, however it didn't include the freebie product as promised by Andres. The packing slip showed my original order and that's it. So, while I did receive what I paid for, I didn't receive the concession as promised by Elyxr to show their contrition for the mistake they made which resulted in a considerable delay in my order and for the frustration I experienced dealing with this company.

First 2 orders went off without a hitch then on the 3rd order I was ask to provide photos of myself and my ID. I'm never been asked to do that before, but ok. I did that. Then they tell my they can't provide 1/2 of the orders i placed suggested replacements. Seriously? Why didn't they tell me that before the identification process? I don't know if they got my response to their suggested replacements for not. 🤷‍♂️ At this point, I would just like a refund and to find another provider.

Gave 2 stars because I think they’re following through on my return credit (so, better than 1). They asked for a photo of me holding my ID, AFTER I made the purchase. No. This was not part of the original agreement and if you can’t verify me otherwise, cancel my order. They initially contacted me because I was able to purchase items no longer in stock and they needed direction to proceed. THEN, I got a text (because there is no phone calling), asking I send an image of myself & my ID. No. They sent a copy of my return receipt so now I watch that the credit shows up or for anything that doesn’t belong.

So, I ordered some HHC distillate from Elyxr.com a couple weeks ago. When I opened the box there was oil all over the glass container and the bag that they had it in because they didn’t put the lid on all the way. I emailed them and they sent out a replacement. I realized after I emailed them that they sent me distillate with no terps in it (It was supposed to be terped with green crack CDT) I emailed them back to let them know so they could make sure they weren’t sending the wrong item again. When I received the replacement order, it was only about half full. I emailed them again, and they told me they won’t do anything about it unless I send them the half full one back first. It’s already been 2 weeks since I ordered in the first place, and now they want me to send back the only usable product I have before they’ll fix their mistake. I’ve already had to buy distillate elsewhere locally while waiting for the first replacement (HHC without terps taste nasty to me so I can’t even use the first one they sent) I didn’t want to have to do that, so I asked if they would overnight the new replacement. 3 emails in a row they wouldn’t answer my question and just kept telling me I needed to send it back before they could fix it. I kept telling them I wasn’t asking them to send out the new replacement before I sent the one I have back, just to expedite shipping because I’ve been waiting 2 weeks and didn’t want to wait another week or 2 for them to get my return, then send out another one. They eventually told me they would not do that and once again repeated that I needed to send the half full jar back in order for them to send a full jar back. At this point I’m so fed up with the company that I want nothing to do with them

I ordered two different products and they both had absolutely zero effect. Not even close to what is advertised. Another gimmicky company trying to make a quick buck. I would seek an alternate provider.