Necklace pale green
Necklace pale green, not turquoise in color. Doesn't lay flat as there is a bend in the wire near the toggle which also looks a bit cheap. I really wanted to love this for a gift but I won't be gifting it. Disappointed.
By Kim
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
664 reviews
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We offer stylish and high-quality jewelry designed to complement every look. Our collection includes timeless and modern pieces, perfect for both everyday wear and special occasions. Each item is crafted with care to ensure beauty, comfort, and lasting quality. Our goal is to help you express your unique style with jewelry that feels personal and meaningful.
Elova Jewelry (elovajewelry.com) has 664 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 42 reviews with 2 stars · Clear filters
Necklace pale green, not turquoise in color. Doesn't lay flat as there is a bend in the wire near the toggle which also looks a bit cheap. I really wanted to love this for a gift but I won't be gifting it. Disappointed.
By Kim
Unfortunately the quality of the 2 pieces I bought this time was really unsatisfactory. The pieces feel cheap and the necklace is very unpractical as the charms fall every time you put on it remove the necklace. I really liked the first piece I purchased (turquoise stone necklace) and purchased these 2 new pieces with confidence, but sadly am very disappointed and would not recommend to a friend.
By Marie Josee B.
Necklace broke first time wearing it. Have sent an email to replace. No response yet or answer. Disappointed.
By customer
I still haven’t received my necklace. Partly my fault because of address confusion but it’s been a long time since I ordered and just hearing now that there is a problem. Janice
By Janice C.
The necklace is all turquoise stones with one or two exceptions. The necklace advertised has many other stones in addition to the turquoise which is more attractive and classier. I’m disappointed. However the delivery went well or I would have given one star.
By Janet M.
Response from Elova Jewelry· Oct 2, 2026
Hi Janet, We're truly sorry for the disappointment, this isn't what we hope for you to experience. We've sent you an email directly so we can assist with your concern, and we look forward to your reply. Again, we apologize. 🤍 With love, Team ELOVA
There was very little communication about the delivery of the necklace. The shipment got stuck where the label was putt on. I was always wondering when the shipment would arrive. The hyperlinks in the emails did not work. No communication as to how to get a status. Email communication was good. Lack of support phone number to get answers. The pearl at the end of the necklace was smaller than expected and smaller than what was shown in the online image.
By John T.
Response from Elova Jewelry· Oct 2, 2026
Hi John, Thank you so much for sharing this feedback, and we're sorry for the frustration with the shipment tracking and the broken links. I do want to mention, we currently don't have a phone line, but you're always welcome to reach us via email, and we're glad the email communication was helpful overall. I'll be sure to pass your feedback along to our team. 🤍 With love, Team ELOVA
The metal pieces look like brass, not like the pictures.
By Denise G.
Response from Elova Jewelry· Sep 29, 2026
Hi Denise, We're truly sorry for the disappointment, that's not the experience we want for you. We've sent you an email with some resolutions we can offer, and we look forward to your reply. Again, we apologize. 🤍 With love, Team ELOVA
It's not a nice as I expected.
By Debra G.
Response from Elova Jewelry· Sep 29, 2026
Hi Debra, We're truly sorry the item wasn't quite what you expected. We definitely don't want to leave you feeling that way, so we've sent you an email with some resolutions we can offer, and we look forward to your reply. Again, we apologize. 🤍 With love, Team ELOVA