Ella Paradis Inc.Reviews of ellaparadis.com

8880 NW 20TH ST, STE K-L, DORAL, Florida

Write a review Call Directions Website

The Fair Hearing score

2.9/ 5

Poor

72 reviews

Ella Paradis Inc.2.9Poor

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Ella Paradis

Founded in 2015, Ella Paradis leads a pleasure-positive movement by providing access to high-quality intimate products; provides stellar customer service; and leverages cutting edge technology to improve our customers' lives. We are a discreet, online boutique for all things intimate. With a curated selection of thousands of quality-body safe products, we have developed a unique shopping experience that allows our customers to shop with pleasure, comfort, and peace of mind.

Ella Paradis Inc. (ellaparadis.com) has 72 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.

Also known as: Ella Paradis, ellaparadis.com
Website: ellaparadis.com
Category: Malls & Marketplaces
Location: DORAL, Florida
Listed on The Fair Hearing: 2026

More in Malls & Marketplaces, Florida

Write a review

Ella Paradis reviews

Showing 32 reviews with 1 star · Clear filters

Sep 8, 2020
Horrible customer service
Horrible customer service. They are scam artists. My order didn’t work and they refused to replace it. They insisted it worked even when I sent proof that it didn’t. DO NOT ORDER FROM THIS COMPANY.
By Jenny J.
Response from Ella Paradis Inc.· Apr 21, 2021
Hello Jenny Jones, We are sincerely apologetic regarding all issues encountered with your defective purchase. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Aug 1, 2020
Do not buy from this company
Do not buy from this company. I ordered a month ago and still have not received my order. Never again. When they do answer my email I get - it,s on the way. I wanted to cancel because they sure took my money fast. They told me to refuse it when it comes. Yeah right when it comes. It’ on the way!
By Jamie
Response from Ella Paradis Inc.· Apr 15, 2021
Hello Jamie Martine, We are sincerely apologetic in regards to the delays in shipping, as well as support response time. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Jul 20, 2020
Waiting for over a month
I ordered a gift for my sister on June 12, 2020. It's July 20 and I still haven't received my order yet. I can't cancel my order because the SKU # I need is not on my order. I will never order anything else from them ever again. Since I ordered it through Adam and Eve.com I will also never order from their website again either.
By Sharmeen B.
Response from Ella Paradis Inc.· Apr 15, 2021
Hello Sharmeen Brocks, We are terribly sorry regarding the delays associated with your order. We would also like to inform you that we've been working diligently to improve our customer support and we'd like to invite you back. To apologize for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Jul 6, 2020
Worst experience ever
Worst experience ever. First item broke, replacement that took forever to arrive broke and now I’m waiting for it to be replaced. Extremely poor customer service. No one to call. It takes days to get a response and when they are out at one location and need to send it from another, they don’t bother to tell you that this has happened and it hasn’t even been shipped, you have to try to contact them and play the waiting game. Do they make amends and apologize or try to send it via express mail? No. Just tell you it hasn’t been sent and to check the tracking link they just gave you. I will never shop here again and I would not recommend this company to anyone
By Sherri S.
Response from Ella Paradis Inc.· Apr 15, 2021
Hello Sherri Sholar, We are extremely apologetic to hear about the inconveniences you've encountered, as well as the lack of support received. We would also like to advise that we've been working diligently to improve our customer service team and we'd like to invite you back. To apologize for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Jun 3, 2020
Awful Company. Terrible Customer Service.
Awful, Awful, Awful. This company is just awful. It took forever to get my order. I inquired as to what was taking so long but it took a week for them to get back to me. Basically they take your money and ship the item when they are good and ready. Once I FINALLY received it the item was faulty. It took ONE MONTH for Ella Paradis to answer my inquiry about the faulty item. I can't imagine any company that wants return customers taking a month to answer a simple email. Don't buy from them! Awful!
By Dissatisfied C.
Response from Ella Paradis Inc.· Apr 15, 2021
Hello Dissatisfied Customer, We are terribly sorry to hear about any and all issues encountered due to your delay in support. We'd also like to inform you that we've been working diligently to improve our customer satisfaction and we'd like to ask you to give us another try. To atone for our mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
May 31, 2020
Scam & lies!
This is getting ridiculous it's been OVER 2 weeks since I placed my order and it STILL HASN'T even been processed yet! It's been OVER a week since customer service told me they'd process my order THAT DAY and my order STILL HASN'T been processed! Is your company a scam? Do I need to contact the BBB to report a scam? There was only 1 employee Caroline Ramos who actually seemed to want to help me even if the answers she got customer support to give me were a lie I'm still grateful for her & only her.
By Kim T.
Response from Ella Paradis Inc.· Apr 13, 2021
Hello Kim Tiller, We are terribly sorry regarding the shipping delays and lack of customer support. Two weeks is too long for an order to be processed and shipped, and we'd like to apologize again. We'd also like to inform you that we've been working diligently to improve our customer satisfaction and we'd like to ask you to give us another try. To atone for our mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
May 26, 2020
Products did not ship on time and tried…
Products did not ship on time and tried contacting customer service several times and never heard back. Will not use this site again.
By Brynne W.
Response from Ella Paradis Inc.· Apr 13, 2021
Hello Brynne Williams, We are sincerely apologetic regarding the delays in shipping, as well as the delay in response time/lack or support during your previous encounter's with us. We wanted to let you know, we have been working around the clock to improve our customer support team. At this time, we'd like to offer you a complimentary Gift Card to hopefully entice you to take another look. Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat! (M-F 8AM-8PM EST) Don't forget to reference this review when contacting us to receive your E-Gift Card!
May 5, 2020
Worst experience buying ever!!!!
Worst experience buying ever!!!! No home number to call! No one to talk to! I ordered an 150.00 product April 9th! It’s May 5th and nothing. Just stupid email reply’s saying the same thing. Don’t buy from these people
By Pangaea S.
Response from Ella Paradis Inc.· Apr 13, 2021
Hello Pangea Salon, We sincerely apologize for any shipping delays you experienced, as well as the lack of support. We have been working diligently to improve our customer service team since your last visit with us. As a welcome back gift, we'd like to offer you a complimentary Gift Card to use on your next purchase! Please reach out to us 1(844)355-2669 or visit EllaParadis.com to Chat! (M-F 8AM-8PM EST) Don't forget to reference this review when contacting us for your Gift Card!

Ella Paradis Inc.Reviews of ellaparadis.com

Rating distribution

What customers rate

About Ella Paradis

More in Malls & Marketplaces, Florida

inspexion.com

PLR eBook Supplier

Evolabsresearch

FAN-TASTIC SHADES AND CLIPS LLC.

Ella Paradis Inc.Reviews of ellaparadis.com

Rating distribution

What customers rate

Ella Paradis reviews

Horrible customer service

Do not buy from this company

Waiting for over a month

Worst experience ever

Awful Company. Terrible Customer Service.

Scam & lies!

Products did not ship on time and tried…

Worst experience buying ever!!!!

About Ella Paradis

More in Malls & Marketplaces, Florida

inspexion.com

PLR eBook Supplier

Evolabsresearch

FAN-TASTIC SHADES AND CLIPS LLC.

Ella Paradis reviews

Horrible customer service

Do not buy from this company

Waiting for over a month

Worst experience ever

Awful Company. Terrible Customer Service.

Scam & lies!

Products did not ship on time and tried…

Worst experience buying ever!!!!