Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
171 reviews
ELITEWILL INC.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ELITEWILL INC. is committed to providing auto parts such as Jeep Wrangler frame repair, Chevy Silverado & GMC crossmember; ladder rack, trimmer rack; pickup truck parts(tow hook, shield guard, jack mounts, bumper bar, tire mount, shackle kit, inner fenders); lift kits/suspension; ATV/UTV parts; trailer parts and other auto exterior accessories.
ELITEWILL INC. (elitewill.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 26 reviews with 1 star · Clear filters
My only postal address is a post office box. I was never made aware that elitewill does not deliver to P.O. boxes so now my package is lost.
By Daniel W.
Response from ELITEWILL INC.· Apr 24, 2022
We've sent you the package again
the only reason i gave one star is because they will not allow 0 or less stars. first, after completing the order i kept getting emails telling me i still have stuff in my cart and should finish checking out. next, i get the tow hooks and they can not be mounted in my vehicle even though i bought the model that should fit my ram truck. the instruction included for installation did not match the details of the vehicle i have. so of course wish to return for a refund. but they tell me that i am lying about them not fitting my vehicle and will not pay for me to ship them back. horrible company, will not deal with again nor will i recommend.
By ninthgates S.
Response from ELITEWILL INC.· Mar 5, 2022
Because the auto parts products are installed by your customers themselves or by professional people, what we can do is to provide you with the correct products and installation instructions. If you say that you cannot install it, we have agreed to let you return it.
Would not cancel my order after less than an hour of order. can't get info on how to return and get a refund. Do not order from here.
By Russell P.
Response from ELITEWILL INC.· Feb 27, 2022
Dear, the order was placed on February 5th, and it was sent out on the same day. You contacted us on February 6th to return the goods, because the goods have been dispatched and cannot be intercepted, so I have given you the return address, You can return it after receiving it. Today is the 25th, you haven't sent it back, so we can't give you a refund. If you have not used the product, you can check our mailing records to find the return address and return it. pls feel free to contact me with any questions: [email protected]
The product I ordered that was for my vehicle did not fit. I have made numerous attempts to get a return label and basically I am not getting any satisfaction with a return. This company must be desperate for sales if they can’t take a return, I would not recommend buying from them if there is a chance the product won’t fit your vehicle.
By Steven K.
Response from ELITEWILL INC.· Oct 4, 2021
We re-sent the installation instructions to you and suggest you try again, if you are still not satisfied, you can return~
Been trying for days to contact Elitewill. They will not answer the phone, return voice messages, answer emails or chats. My tow hooks came in missing the bolts/hardware and I cannot install them until I get the rest of the equipment. I am now asking for a return / refund but again they will not response.
By Michael H.
Order damaged due to poor packaging. Left 2 voice messages and 2 emails, no response. I see response to review 1 hour after posting. No emails found anywhere. No message on the voice mail about what company you actually call. Elitewill, look up order 2017 and call please.
By Josh
Response from ELITEWILL INC.· Sep 8, 2021
dear, I have sent 2 emails to you, didn't you receive? my email is [email protected], please check~
Crossmember was garbage. Figment was poor and with the tank sitting at the factory crossmember height, this new one was about 1.5” higher. So no way to get the tank straps on. Ended up building gm my own in about 1.5 hours out of angle iron.
By Austin V.
AMAZON PICKED UP ITEM, STILL WAITING ON CREDIT
By Roxanna P.
Response from ELITEWILL INC.· Aug 10, 2021
dear, I did not find your order. What product did you buy in our shop? please tell me your order number, so I can help you solve problems.
