Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
209 reviews
ElgatoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 86 reviews with 5 stars · Clear filters
Je ne m’attendais pas à une résolution de mon problème logiciel aussi rapide étant donné que j’étais peut-être le seul à l’avoir ! Mais ELGATO l’a fait . Merci
By Marco P.
Response from Elgato· Sep 4, 2025
Glad to hear we were able to help!
Quick response despite initial ticket said 2 to 3 days
By Sargon T.
I am a big fan of Elgato products, and was surprised when my Stream Deck+ appeared to be faulty. Jeffrey at customer support was very helpful, and pointed me in the right direction to finding a cure. It turned out to be a faulty USB port, not the Stream Deck. The problem was easily solved, and everything is as it should be.
By John E.
They followed up on my problem, and got solved in reasonable time.
By customer
I rated two stars initially because the teleprompter itself works great, but the software was useless on my old computer. Spent an entire week trying to get it fixed. While the tech support response was adequate - not great - I was given a long string of instructions to follow to provide them with the info they needed to fix the problem. I did this TWICE w/ two different tech people. I did everything they asked to the letter, but they would/could not fix it. The software was useless. Buy this teleprompter for the hardware, but plan to use other software. :Macbook pro, 2019 16gb of ram, 500gb hd. UPDATE 9/15/25: Apparently, the software had a conflict with my old computer that I still never figured out. I bought a new computer and all of a sudden - don't ask me how - the software works brilliantly. All-in-all, if you can get the software installed correctly to run correctly, it's freaking brilliant, especially for the price. Changing my ratings from two stars to five.
By Phil
Tauri had great Customer service and technical support skills. and fixed my issue in a timely manner while being professional 10/10
By Lazyman
I'm a radio broadcaster and using several Streamdecks in my setup. Due to major changes in the latest MS-Windows 11 24H2 the Elgato updates didn't install. Raised a ticket at Elgato support and within 24 hrs my problem was solved! Great support!
By Ron W.
Rapides et très conciliants. Je leur ai expliqué mon soucis avec un chargeur de key light qui a des soucis de faux contacts dans raisons apparente. Ils m'ont renvoyé un nouveau immédiatement et je l'ai reçu 3 jours plus tard. Vraiment merci beaucoup !
By Haytham “Ruruissime” M.
