Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
209 reviews
ElgatoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 86 reviews with 5 stars · Clear filters
The understanding of the issue at hand with a friendly approach. Thanks Tory
By Tevin W.
Response from Elgato· Apr 14, 2026
I am glad to hear that our Team was able to help! Let us know if you may need assistance again in the future.
Tabby was very helpful when I had a concern about a shipping notification. We love the product. Thank you!!
By Ani P.
Elgato has great support, and Tory was great to speak to. He explained everything and although I was frustrated at the outcome, it completely made sense, and he even was able to get me a discount. I can't use it but regardless it was a good call.
By Walter H.
Response from Elgato· Apr 1, 2026
I am glad to hear that you had a good experience with our Support Team. That is great news. Let us know if we might be able to assist in the future.
I was setting up my Stream Deck Scissor keys (great piece of kit, recommended!) when I couldn't automate a particular keyboard sequence. I submitted a support request and got a reply almost immediately. Thanks Chris, for your expertise and trouble! Bart
By Bart
Response from Elgato· Mar 15, 2026
Glad to hear that you were able to get things worked out quickly. If we might be able to assist again in the future, please let us know.
Fooook you, who say support is shite and the software is the worst. A year-or-two ago I sent a random request to get LUTs into the settings app for the webcam. A simple request -not really thinking much will come out of it; but a nice cool little parameter to play with that if tinkered with just right will have a day-night impact to the color corrections for your particular setup. They wrote me back - the usual thank you for your suggestion, we wil lconsider it, many our features comes from consumers like you.. yadda yadda yadda- the usual corporate spiel. A week ago installed an elgato camera hub update (probably postponing for a month before, becasue I just couldn't be bothered). And would you look at that, lo and behold we have a freaking LUT section with capabilities not just to use some presets, but import your actual custom LUTs. Fook yeah! Love this company. Not sure how much of an impact my request had, but I do like to think I had just added that small little consideration to go for it.
By Viktoras B.
Response from Elgato· Mar 8, 2026
We appreciate your feedback. Our Developers are always open to hear Feature Requests. Thanks!
I have only good things to say about Elgato. I really like most of their products (I own several steam decks, as well as some other products from them) and the contact, when support is needed, is friendly and competent. Special thanks to Jason and Bruce for the one time I had issues with a purchase! Would buy here again without hesitation!
By Alex
Response from Elgato· Feb 15, 2026
Thanks for the kind words! Please let us know if we might be able to assist again anytime!
Even during the unboxing, I knew I was getting something much bigger than just a microphone. To me, Elgato always sounded like 'high-end and luxury,' but in reality, it's also about top-tier quality — a true gold standard for any streamer.
By Zloy M.
Response from Elgato· Feb 11, 2026
We are so glad to hear that you are happy with your purchase. If any assistance is ever needed with this, please don't hesitate to reach out to our Support Team, anytime!
They really care for there customers great service
By Yung K F.
Response from Elgato· Feb 8, 2026
Thanks for the kind words! Let us know if we might be able to assist anytime!
