ElgatoReviews of elgato.com

Purchased the NEW Elgato Streamdeck + XL and was excited when I saw the box sitting on my front porch. Sat down, turned the cameras on, and started recording the unboxing. Come to find out the actual product box seals (2) were broken, I received a used item after paying full price and expecting a new streaming + XL. I saw a video of this happening to someone else, and truly thought it would be a one time thing, but I was wrong.

little to no customer support. due to an update of the wave link software, I can no longer use my stream deck + with xlr dock. no help on the website. all I get when I use the contact us is warranty support (I purchased these products during covid). have been using elgato for years but will never use one of their products again. will be switching to goxlr

my 200$ stream deck is some hot garbage!. constantly updates for no reason and now its stuck on 7.1.2? every time I boot my computer its updating 7.1.2 every time! Tried fixing it by redownloading the software but nothing is working. What a complete waste of money!

I came here to see if other people are as pi$$ed off as I am. seems they are! I also see that this company does not give a ____ ... typical. All i can say is, if you are like me and want good solid equipment, stay AWAY from this crap. It has it's flashy packaging, and marketing, but you will not be happy with the quality... or the support, as you can see by all these 1 star reviews. Add mine to the pile I guess.

2 Updates (March 14): First, I finally got to the point of trying to figure out what was going on that I've legit left it unplugged since the time of my last update and while the mic I am using is worse, at least my friends can hear me the entire time and I'm not fighting with it daily to work. Second, for Elgato. My ticket number is 2008830043. My order number should be in the ticket thread, just not including here unless asked to reduces the chances of someone else claiming my order as theirs. Update: Figured I'd just keep updating this every single time I have a mic issue. This is 2 days in a row where I've fought tooth and nail to get this mic to work and it's still not working. Just dies immediately after joining any call, loading up a game, or just exisiting. I'd like to start off by saying that I am a massive Corsair fan. My case, fans, and RAM are all Corsair, so I am not pleased with this entire situation. I purchased the $300 Elgato Streaming Mic Bundle because I heard how great it was. IT IS THE WORST $300 EVER SPENT! I legit cannot go more than a week without my friends starting to complain about mic issues and then for 3 weeks after it's literally constant issues. This isn't one off either. IT HAPPENS EVERY MONTH! I reached out to tech support for help and they wanted me to send my mic back and then they'd send me a replacement. I asked what I should do for the unknown period of time until the replacement got here and they said, "You could just buy a rental, once it gets to you, you ship it back, and then you will be refunded." I told them I don't really have money to do that and I'm not waiting an unknown period of time to talk with my friends. They seemed extremely unbothered by this. I wish I could refund this product because it is legit the worst thing I've purchased. Why spend $300 on a mic setup when I could spend $30 on a crappy mic and get a better result? I even tried the new Wave Link 3 software in hopes it'd fix it, and nope. It started doing it again after a week. I even tried unplugging everything except my mouse and keyboard and it still didn't work. Truly wish I just had my $300 back so I could go buy a different mic.

a scam company that releases things that barely work and are highly experiment. when they do manage to bumble into something useful like stream deck (which anyone can make at home) they somehow even f **kTHAT up. Customer service is shit and just small talk. They get worse and worse.

spent $150 on the facecam, and when it started crashing constantly during stream i upgraded to the facecam pro 4k bullshit for $200. At this point i've spent almost $400 on webcams and still do not have a functional one. AVOID AT ALL COSTS. yes, i've reached out to elgato to no response whatsoever.

Placed and order but it was never delivered because they didn’t fill out shipping paperwork correctly. Messaged them about it and they said they needed to wait for the product to return back to them. Then told I’d be getting a refund but I’ve had to chase several times and still not received it. They just keep saying it’s being processed.