Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
101 reviews
Elegant EternitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elegant Eternity is a luxury jewelry company specializing in custom, one-of-a-kind pieces that are designed to last a lifetime. Our mission is to provide our customers with the highest quality and most unique jewelry on the market. Our skilled craftspeople use only the finest materials, including precious metals and gemstones, to create timeless and elegant pieces that are perfect for any occasion. Whether you are looking for a special piece of jewelry to commemorate a milestone, or simply want to add a touch of luxury to your everyday look, Elegant Eternity has something for everyone. With a focus on quality, craftsmanship, and customer service, we are dedicated to providing our customers with a truly exceptional experience.
Elegant Eternity (eleganteternity.com) has 101 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 28 reviews with 1 star · Clear filters
I had a terrible experience with this company. You can’t talk to anybody in customer service it’s all email correspondence (if they choose to answer you). Poor quality bead and bracelet would never order from them again. Do not recommend!
By Rebecca R.
I placed an order on 12/31 and have not received anything as of 1/13. They took over a week to drop off the package at USPS. There are plenty of other places to buy these products and I’m sure they deliver at a timely manner.
By Nicole R.
Received my bracelet and gave it to my boyfriend as a gift. Within 5 hours, he had texted me saying the bead fell out of the bracelet. I contacted customer service and they said they would send a replacement and to watch for an email saying it had been shipped. Still waiting.. 🙄
By Kayla C.
I submitted an order on December 5th. no tracking was ever issued for my order, the money was taken from my credit card. I've tried contacting the company now for 2 weeks with no response. if anyone has a phone number for the company, please let me know. this was suppose to be a very special Xmas gift
By Tara B.
I placed an order on 12/16 and paid for expedited shipping, which was estimated between 12/21-12/25. The order still has not shipped. I have reached out via text, email, and online order inquiry and still cannot get an honest update on the status of my order. Many other companies offer the same services, so I would recommend looking elsewhere, unless you like getting the runaround.
By Rachel H.
I ordered back in October and had it directly shipped to my sister for the holidays. SHE NEVER GOT IT. When I asked her if she knew how to use it, etc...she said, "Knew how to use what?" UGH! I ordered early so that she would have it.
By Michealene Cristini R.
I am so embarrassed! I bought this "elegant" gift for my mother. It's a plastic silver coated bracelet that feels like it's going to break every time she wears it. I thought it would at least be made out of metal. I would NOT purchase again.
By Kate B.
This company is just all around irritating they don’t respond I paid for 1-3 days shipping with no update nothing no refund but yet they take forever and barley response don’t waste your time Just if case no I still haven’t received any update
By Smh
