Prompt and courteous
I've always gotten a prompt response to any problem or question. Very courteous and helpful. Great products too.
By Deb C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
332 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 211 reviews with 5 stars · Clear filters
I've always gotten a prompt response to any problem or question. Very courteous and helpful. Great products too.
By Deb C.
Quick response and resolution by customer service.
By Terry
Very willing to resolve my issue. Always responded promptly.
By Holly I.
Your CS team responded very quickly, as did they resolve the issue. I was able to place my order!
By Amanda T.
Response from Electric Tobacconist® USA· Mar 9, 2023
Thanks for the review!
had an issue and was handled great and timely customer service A+
By Sam H.
Response from Electric Tobacconist® USA· Jan 27, 2023
Thanks for the A+ !!
They always respond with fast, friendly and accurate information. I appreciate that.
By JKT
Response from Electric Tobacconist® USA· Jan 27, 2023
Thanks JKT!
Thank you for taking the time to give me recommendations!
By Tracy
Quick response to my inquiry. Solved my issue.
By Jane T.