Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
332 reviews
Electric Tobacconist® USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 211 reviews with 5 stars · Clear filters
Excellent customer service. Had an issue and was immediately resolved no questions asked.
By Angela E.
Response from Electric Tobacconist® USA· Jul 8, 2020
Thank you very much for your kind words! We appreciate your continued patronage with us - please always feel free to ask us any questions or concerns!
Great company with fast shipping.
By Doug
Response from Electric Tobacconist® USA· Jul 8, 2020
Thank you for shopping with us! We do everything in our power to uphold the shipping standards that we have stuck to for so long!
Et_usa is a great company. Good selection of devices,Eliquid,accessories ,competitive prices. Extremely friendly staff that will respond to any questions, issues super fast. Yes there is a waiting que because of the current pandemic but it moves fast. There was only an issue the first few hours with thAt quee resetting but it was fixed promptly. I highly recommend electric tobacconist to everybody
By MoNeYMlKE420
Electric Tobacconist was amazing with helping me with my return. They were very prompt with the emails and it took about 15 minutes in total. I received a credit for my item and was able to immediately order my replacement and was provided with a prepaid shipping label for my defective device. Very, very happy.
By Marie B.
A friend referred me to Electric Tobbaconist about 4 years ago and I haven’t purchased vape juice from anywhere else, since. Their prices are lower than any other online vape shop, that I’ve found, and definitely cheaper than brick n’ mortar shops. Plus, they’re always putting out coupons, which makes the already low prices that much better, and everything ships out quickly. I highly recommend this vape shop !
By Doodie W.
I've ordered from them 2 times now and have had great experiences. Both times I got my order delivered in less than a week. (Average 4 days!) Free shipping on orders over $20 and I love that I get notifications During each step of the shipping process and they even send a link to track the order with USPS so I know exactly where my package is. They have a huge selection of vape juices at rock bottom prices! This is my for real go to vape store. The only complaint I have is that they don't carry the type of coils I use 😢 (Eleaf I Just 2) I highly recommend this place for your vaping juices.
By c G.
I have ordered 3 times from them and I’m very satisfied. Shipping doesn’t take long at all. Love that over $20 ships free. They had the best deals for Black Friday then any of the other places I’ve bought from in the past. This is definitely my new online vape store. Keep up the great customer service guys 👍
By Pauline Ruth G.
Great company. Large selection. I have ordered most of my stuff from them and it's always on time and on point. All authentic. The site is a little hard to navigate and frustrates me but that's just my opinion. I have nothing but good things to say about my orders and timeliness of receiving them promptly with tracking. Thanks ET!
By Ricardo L.
