Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
GREAT TECHNICAL SUPPORT!!!
By Chris O.
Response from eFax· Aug 20, 2023
Thank you for the wonderful review Chris. We are so happy to hear that the service we provided was, in your words, "Great". If you have any further questions or concerns please feel free to message us at [email protected]. Old ways don’t open new doors! eFax Support Team
Ariel, is the best! The support provided was top notch, and is a great introduction to the services provided! You go girl!
By Letecia
Response from eFax· Aug 18, 2023
We are thrilled to hear about your experience, Letecia, and will be sure to pass along your stellar recommendation to Ariel! Should you need any additional assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
The prompt attention to action and resolving my concern was excellent!
By HotKat W.
Response from eFax· Jul 25, 2023
Hello HotKat, Thank you for the 5-star review. Your feedback is always appreciated. If you have any further questions or concerns, please message us at [email protected] with details of your issue. eFax Support Team
Eveldina was very knowledgeable, helpful and patient. She was able to resolve my request efficently.
By Eileen M.
Response from eFax· Jul 18, 2023
Thank you Eileen for taking the time to leave a 5-star review for our service, We are very pleased to hear that Eveldina was able to assist you in such a helpful and patient manner. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
I recently had the opportunity to interact with the customer support representative, Eveldina, while closing my account. I must say that the level of support and professionalism displayed by Eveldina was truly exceptional. From the moment I reached out for assistance, Eveldina promptly responded to my inquiries and ensured a smooth closure process for my account. Their promptness and efficiency in handling my request were commendable. Not only did Eveldina address my concerns promptly, but they also provided me with a reference number for the cancellation request. This attention to detail and willingness to assist went above and beyond my expectations. Furthermore, Eveldina kindly requested feedback on our interaction and the support they provided. I am delighted to express my satisfaction here. Eveldina was attentive, knowledgeable, and demonstrated a genuine willingness to assist throughout our communication. Their commitment to customer satisfaction was evident, and it made the account closure process hassle-free. I would highly recommend Eveldina's exceptional support to anyone in need of assistance. Their dedication and professionalism deserve recognition. I was particularly impressed by their request to leave feedback to help evaluate their performance while working remotely. Thank you, Eveldina, for your outstanding support. I truly appreciate your time and efforts. Should I require assistance in the future, I would not hesitate to reach out, knowing that I can rely on your expertise. Best regards, Abdelbari
By Abdelbari A.
Response from eFax· Jul 13, 2023
Thank you for taking the time to provide us with such a spectacular review, Abdelbari Aoussedj We are thrilled to hear about your experience with Eveldina! We will be sure to send your kind words along to Eveldina, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Spoke to Anne L regarding change of payment details and she provided the answer promptly. Had been putting off calling so used chat which ended up to be a breeze.
By Deliwe C S.
Response from eFax· Jul 10, 2023
Thank you Deliwe for taking the time to send us such a wonderful review. We are very pleased to hear that Anne L. was able to assist you promptly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
I chatted with Philp Y and he closed the chat before my issue was resolved. I then chatted with Glaiza C and she continued working with me until we were able to find the information I needed to resolve my issue! Thank you so much Glaiza for your professionalism and help!
By Customer
Response from eFax· Jul 6, 2023
Thank you for taking the time to let us know about your experience! We are glad to hear the issue is resolved and will certainly pass along the wonderful feedback to Glaiza. If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
chat support corrected issue where my verification email after signing up was not being received.
By Chuck L.
Response from eFax· Jul 2, 2023
Hello Chuck. Thank you for the 5-star review. Your feedback is always appreciated. If you have any further questions or concerns, please message us at [email protected] with details of your issue. When things go wrong, don't go with them! eFax Support Team
