Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
My customer service rep was patient and helpful. My issue was resolved and I left the call smiling.
By Joy B.
Response from eFax· Nov 1, 2023
We are glad to hear about your experience, Joy, and appreciate you taking the time to provide such a great review! If you need any further assistance with the account please do not hesitate to reach out us at [email protected] and we will be happy to help! eFax Support Team
Russ was very helpful, understanding and to the point.
By Scott R.
Response from eFax· Nov 1, 2023
We are glad to hear about your experience, Scott, and appreciate the great review! We will certainly let Russ know about your great feedback, and if you have any further need of assistance let us know at [email protected] and we will be happy to help! eFax Support Team
Glen R. handled the situation perfectly. I was not able to afford the expensive encrypted product, so having a lower cost alternative was terrific. Please do not use any info in the review that would identify me. I have worked on a volunteer basis with inmates and don't want my info out there.
By Anonymous
Response from eFax· Oct 31, 2023
We are happy to hear about your experience, and appreciate you taking the time to provide us with such a great review! We will be sure to let Glen know about your kind words, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help. eFax Support Team
Excellent service, very helpful and knowledgable.
By Keri
Response from eFax· Oct 31, 2023
We are glad to hear about your experience, Keri, and appreciate you taking the time to provide such a great review! We will be sure to let Simona know, and if you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] ! eFax Support Team
I have some questions on billing and alternative suitable efax plans. Tried reaching out to efax via various efax communication channels listed on your invoice and website as I am located in a country not directly serviced by efax. It was a great relief to receive an email from Simona who took time to understand the issues encountered and rendered very good advice on an alternative efax plan that I could consider and managed to avert my initial decision to terminate my current efax plan altogether as it is no longer suitable for my needs. Simona is a great service staff and I am sure she is an asset to your Company. I would like to record my thanks to Simona for so patiently taking time via many emails to assist.
By T K.
Response from eFax· Oct 31, 2023
We are thrilled to hear about your experience, T K, and are happy to hear you've decided to continue service with us. We appreciate the great review, as well, and will be sure to let Simona know about it! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Everything that I needed was addressed beautifully and seamlessly. Very satisfied.
By KzA
Response from eFax· Oct 30, 2023
We are thrilled to hear about your experience, KzA, and appreciate you taking the time to provide us with such a great review! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Simona was a great help and explained how to get my issue resolved and refunded. She was great!!!
By Dan
Response from eFax· Oct 26, 2023
We are glad to hear the issue is resolved, Dan, and appreciate you taking the time to share your experience with such a great review! We will be sure to pass your kind words along to Simona, and if you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Your friendly service has made our day. Thank you Russ so much for your expert advice and guidance.
By Jeffrey
Response from eFax· Oct 25, 2023
Hello Jeffrey. Thank you for the 5-star review. Your feedback is always welcome and much appreciated. We will be sure to share your feedback with Ariel regarding the friendly service that was provided. Should you have any additional questions or concerns, please feel free to message us anytime at [email protected]. eFax Support Team
