Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
Had a chat with Nicoleta L and she was very polite and helpful
By compufix L.
Response from eFax· Mar 20, 2024
Thanks so much for sharing your feedback with us and for the fabulous 5-star review regarding your recent interaction with Nicoleta. Should you have any additional questions, please feel free to message us anytime at [email protected]. Many Thanks, eFax Support Team
marijana stojanovic was very helpful. She quickly responded to my questions. Customer service is a lost art these days, so I really appreciate it when I get good service from customer support.
By Robin G.
Response from eFax· Mar 20, 2024
Many thanks, Robin for taking the time to share your feedback and for the wonderful review. We will be sure to share your kind words with Marijana. Please let us know if we can be of any further assistance as we are always here to help. You can email our team anytime at [email protected]. Many Thanks, eFax Support Team
I had called EFax to cancel my account I spoke with Minh He was very helpful and was able to cancel my account within a few minutes. Very good customer service.
By Rachel
Response from eFax· Mar 19, 2024
Thanks so much, Rachel for the wonderful feedback regarding your recent interaction with Mihn. We will be sure to pass along your kind words to him. We are sorry to see you go but should you ever require the service at a later time, please feel free to message us at [email protected]. We are always here to help. Many Thanks, eFax Support Team
Minh was great help
By mike
Response from eFax· Mar 19, 2024
Many thanks, Mike for the 5 star-review and feedback in regards to your recent interaction with Mihn. We will be sure to share your feedback. Please let us know if you require any additional support by messaging us at [email protected] Many Thanks, eFax Support Team
Since 2006 I have used this service and found it to be excellent and very good customer service. It performed exactly as I had intended. My only reason for terminating is that at 75 I feel that I want to retire from any and all work and want to travel. Otherwise I would have continued.
By Michael R.
Response from eFax· Mar 19, 2024
Thank you so much Michael for your long-standing patronage with eFax and your kind and generous feedback. We are sorry to see you go but wish you a truly wonderful retirement. Please let us know if you ever require our services in the future, as we are always here to help. You can message our Social Team directly at [email protected]. Many Thanks, eFax Support Team
I was unable to log back into my account and called to update the credit card information. Marianna made it quick and easy to handle. Enjoyable experience. Thank you.
By Sandra S.
Response from eFax· Mar 19, 2024
Hello Sandra, Many thanks for the wonderful 5-star review and feedback regarding your interaction with Marianna. We are so happy to hear she was able to assist you with your account issues. Should you encounter any further issues or simply have questions, please feel free to message us directly at [email protected]. Many Thanks, eFax support Team
She has excellent customer care services. I loved how she was patient with me knowing it was my first time using a fax. She took me through the process with calmness and politeness. She is a gem to keep for every company out there.
By Terry N.
Response from eFax· Mar 15, 2024
Thank you Terry for taking the time to leave us such fantastic feedback including the 5-star review. Please free to reach us at [email protected] should you require any additional support. Many Thanks, eFax Support Team
I called in to deal with a billing issue and Minh was very professional and efficient in assisting me to resolve the matter.
By Empowered B.
Response from eFax· Mar 15, 2024
Thank you so much for sharing your kind words and 5-star review regarding the level of service provided to you by Mihn. We will be sure to share your feedback. Should you have any further questions or concerns, please let us know at [email protected]. We are always here to help! Many Thanks, eFax Support Team
