Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
Our customer service advisor Iraia M. was very pleasant and helpful!
By Dispatch at All Star S.
Response from eFax· Apr 8, 2024
We greatly appreciate you taking the time to share your feedback with us today, Dispatch at All Star Services. We will be sure to share this with Iraia. Please feel free to message us anytime at [email protected]. Many Thanks, eFax Support Team
Very helpful and got to the point and took care of my concerns
By J. R. F.
Response from eFax· Apr 8, 2024
Thanks so much, J. R. French, for the feedback and 5-star review! We are pleased to learn that Nicoletta was able to assist you today with your account. We are sorry to see you go, (especially as a long-term and valued client) but wish you all the best. Should you require us in the future, please don't hesitate to reach out to us at [email protected]. Many Thanks, eFax Support Team
Nicoletta L. was my chat representative and I could tell I had her undivided attention. Her responses were accurate, efficient and fast!
By Jessie G.
Response from eFax· Apr 4, 2024
Many thanks, Jessie for the fantastic feedback and 5-star review regarding your interaction with Nicoleta earlier. She will be thrilled! Please feel free to message us anytime at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Your Customer Experience Representative. I'm was a Global Account Executive for Dell Computer Corporation for many years while serving Global 100 clients/customers, and leading and managing the successful careers of many talented B2B sales professionals. The young lady who helped me setup a new account (after being with your competitor for a decade and they became complacent and failed multiple times (+10x) to so much as provide a simple answer to my simple (same) Support Request inquiry. Your CSR rep was awesome -- great attitude for working the late night shift! Retain your best talent -- she's a keeper!
By Joe Guzzardo, AAPL Landman & S.
Response from eFax· Apr 2, 2024
Thank you so much, Joe for taking the time to share your experience with us! We're thrilled to hear that Kelley was able to assist you in setting up your new account while providing excellent "Rockstar" Support. We are delighted to hear that her positive attitude made a difference for you. Rest assured, we will pass along your kind words to Kelley. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Agent, Megha was awesome!
By Tom
Response from eFax· Apr 1, 2024
Thank you Tom for the 5 star review, we will certainly pass this wonderful feedback to Megha and if you need any further assistance at all please do not hesitate to reach out to us at [email protected] Many Thanks, Stay safe and healthy, eFax Support Team
Megha is a valuable employee. She was so helpful to me with my concern. I have had Efax for a very long time and it was not recognizing my password. Anyway, she helped me and stayed with me to make sure that the fax went through. Appreciate her help.
By Cynthia Adler L.
Response from eFax· Apr 1, 2024
Thank you so much Cynthia for taking the time to share you wonderful feedback with us and for the 5-star review regarding the support provided by Megha. We will be sure to share this with her as it will certainly brighten her day. Please feel free to message us anytime at [email protected], should you have further questions or require addional support. Many Thanks, eFax Support Team
Pleasant, effective and efficient.
By MTB, road & T.
Response from eFax· Apr 1, 2024
Many thanks for the 5-star review and feedback regarding your recent interaction with Elizabeth. Should you have any additional questions or concerns, please feel free to message us at [email protected] at any time as we are always here to help. Many Thanks, eFax Support Team
La chica que me atendió ha sido muy profesional y me ha solucionado el problema.😉😉
By Cezar Florin B.
Response from eFax· Mar 28, 2024
Thank you so much Cezar Florin Bulearca for the kind feedback regarding the support you received today, we greatly appreciate hearing from you. Should you require any additional support or have questions, please feel free to message our team at [email protected]. Many Thanks, eFax Support Team Muchas gracias Cezar Florin Bulearca por los amables comentarios sobre el apoyo que recibió hoy, apreciamos mucho saber de usted. Si necesita asistencia adicional o tiene preguntas, no dude en enviar un mensaje a nuestro equipo a [email protected]. Muchas gracias, Equipo de soporte de eFax
