Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
Paula F. was very friendly, fast and circumspect in her support to my requests. Many Thanks!
By Michael B.
Response from eFax· Aug 14, 2018
Dear Michael, Thank you very much for your review. I will pass on your comments to Paula of who is working in our customer service team. Please do get back to us in case you need help again. Happy to assist. Many thanks eFax Support Team
Was served by Madeleine, has so many issues that need attention, she was extremely, well versed and professional above all patient until all the issues were resolved one by one. Excellent customer service will recommend Efax to all business.
By Sonia
Response from eFax· Aug 14, 2018
Hi Sonia, Thanks for leaving us your review. Very nice to hear that Madalina provided an excellent service. We will make sure to pass on your feedback to her. Don't hesitate to get in touch with us in the future if you need our support again. Many thanks eFax Support Team
I have been assisted by Paula F. a couple of times and her ability to solve issues it is outstanding! You're lucky to have her on your Team.
By Amor A.
Response from eFax· Aug 9, 2018
Dear Amor, Thanks for your review and kind comments about Paula from eFax customer service! Don't hesitate to contact our team again if you need any help. Many thanks, eFax Support Team
Ottimo servizio, anche se ormai non ne avevo più bisogno. Stavo avendo problemi con la cancellazione dell'account, ma grazie alla gentilissima Eleonora ho risolto. Grazie ancora a lei ed a tutto il team. :)
By Giuseppe M.
Response from eFax· Aug 8, 2018
Grazie Giuseppe per aver utilizzato il nostro servizio e anche per il suo commento riguardo ad Eleonora Non esiti a contattarci in futuro. Grazie per aver utilizzato il nostro servizio :) Cordiali saluti eFax Support
No issues with recent support, they have been very helpful, simple to set-up and works very well. Five stars for now! :)
By Claudio F.
Response from eFax· Aug 6, 2018
Dear Claudio, Many thanks for your feedback and positive response. Please do not hesitate to contact us in the future again in case you need our support. Many thanks eFax Support Team
Super Beratung und netter Service.
By Carsten S.
Response from eFax· Aug 3, 2018
Guten tag Carsten Vielen Dank für Ihre Bewertung und Bewertung, die Sie uns hinterlassen haben. Wir schätzen es sehr. Wenn es noch etwas gibt, mit dem wir Ihnen helfen können, lassen Sie es uns bitte wissen und wir helfen Ihnen gerne weiter. Danke vielmals eFax Support Team
I really like the services that provided by eFax. The nice customer services by John Bekema is lovely and appreciated. John Bekema chat with me in a nice way that attract me to the eFax. I would love to come back if I need the fax service but as all of us know we can use the email for the same job. In some occasions we need the fax services. So eFax is the best option.
By Hisham A.
Response from eFax· Aug 3, 2018
Hi Hisham, Really appreciate your review and kind words for John on customer service, he will be delighted to hear your feedback. If you ever need anything in the future please do not hesitate to contact us. Many thanks eFax Support Team
TRES BON CONTACT TRES REACTIF
By JEAN MARC C.
Response from eFax· Aug 3, 2018
Bonjour Jean Marc Merci beaucoup pour votre avis et votre score. Nous apprécions vraiment cela. Si nous pouvons vous aider, n'hésitez pas à nous en informer et nous serons ravis de vous aider. Merci beaucoup eFax Support Team
