Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
Lucena was very professional and helpful and was able to reactivate my account.
By Julia
Response from eFax· Jun 18, 2021
We appreciate you taking the time to leave such a great review, and Lucena will certainly appreciate the feedback! If you need any further assistance with the account please let us know at [email protected] . Many Thanks. Stay safe and healthy, eFax Support Team
Very helpful!
By Emile S.
Response from eFax· Jun 18, 2021
Thank you for taking the time to provide us with such a great review, Emile! We will be sure to pass your kind words along to Lucena! If you have any further inquiries, we would be happy to help at [email protected] . Many Thanks. Stay safe and healthy, eFax Support Team
Lucena was very kind
By Dianne
Response from eFax· Jun 18, 2021
Hello Dianne, Thank you so much for your feedback and we are very happy to hear that Lucena provided you with a positive experience. We appreciate you for taking your time in sharing your experience here with us and we will ensure to forward your kind words to Lucena. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks. Stay safe and healthy, eFax Support Team
Rowena A - was very helpful and really fast to work with, I was able to cancel the line we did not use super fast. Thanks for your help!
By JG
Response from eFax· Jun 15, 2021
We are sorry to see you go, but glad to hear about your experience, JG! If you ever need our service in future we would be happy to see you back! We will be sure to pass along your kind feedback to Rowena, and if you have any other inquiries please do not hesitate to reach out to us at [email protected] . Many Thanks. Stay safe and healthy, eFax Support Team
Great support service. They are very helpful and provide quick solutions.
By Noel
Response from eFax· Jun 11, 2021
Hello Noel, Thank you so much for your wonderful feedback and we are very pleased to hear that you are happy with our service. We appreciate you for sharing your experience here with us and should you require any assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks. Stay safe and healthy, eFax Support Team
Excellent service, reduced my fees after a year of very low usage
By Anonymous
Response from eFax· Jun 9, 2021
Hello Anonymous, What a truly fantastic review and we are absolutely delighted to receive your feedback in regards to the positive experience you had with our Support Team . We are pleased that we could provide you with a lower usage plan that better served your particular faxing needs. Should you have any additional questions or require further support, please let us know. You can also message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Joke was the best! Thank you.
By Ayleen A.
Response from eFax· Jun 9, 2021
Hello Ayleen Adler, We truly thank you for taking time out of your day to send such an amazing review for Joke. We will be sure to share your feedback with her as this will certainly brighten her day. Please let us know if you have any further questions as we are always here to provide support. You can also reach out to our Social Team at [email protected] at any time. Many Thanks, Stay safe and healthy, eFax Support Team
Great service, and super helpful customer service. Would definitely recommend
By Stephanie
Response from eFax· Jun 9, 2021
Hello Stephanie, Absolutely wonderful to read your review and we are delighted that you received such helpful customer support today from our team. Please let us know if you have any additional questions as we are always here to help. You may also reach out to our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
