STAY AWAY!!
STAY AWAY!!! I had an absolutely HORRIBLE experience with this place. I could’t believe all the good reviews they have, but then I learned they have a new owner now. So that explains it. I got a gift card for $400 dollars to use here. I booked my time slot and selected the bronze package. It was a little more than what my gift card would cover, but that was okay with me. Then I got an email from the business stating that in the month of Oct., I could get a free upgrade from bronze to silver. My appointment was for early Oct., so I thought, “great!” I called the office to confirm my appointment and to confirm I could get the free upgrade. They told me everything was all good. I show up for my appointment, and I immediately get a bad feeling about these guys. First, the owner tries to add on an extra $50 to get a small scuff off the car. Something that would actually be difficult NOT to remove if they were waxing the car. Needless to say, I declined. Then I mentioned I would be paying with a gift card, and the owner said, “oh then you can’t get the upgrade.” I said, no, it’s not a coupon, it’s a gift card. It’s money we’ve already paid. But he wasn’t hearing it. He claimed there was a disclaimer somewhere that said you couldn’t use a gift card for the upgrade. I opened up the email, and there was absolutely no mention of that. I went to their website and again, not a single mention of not being able to use a gift card. I asked him to send me a link to this disclaimer. They could not, because it didn’t exist. The only thing they had was a piece of paper on a desk inside their office. So basically a bait and switch scam for anyone with a gift card. I was upset, and told them to only do what would be covered by my gift card, so I settled on an interior only detail. I left the car and about 20 minutes later, they texted me saying they found “mold” in the car and it would be an additional $350 on top of the detail. I told them to forget it, and to just do the outside. I at least wanted to get something for the $400 we already spent with them. Well even with that, they did a terrible job. Would have been better to go to Brown Bear. So for $400, I got a crappy car wash. I checked out the spot they claimed to be mold and turns out it was leftover carpet cleaner. I had a mobile detailer come to my house and do an interior detail the right way for less than half the price. They found no mold of course, because that was a total lie. I could not be more unhappy with this business. The way they talked to me and treated me was completely unprofessional. Save yourself some time and money, and hire a mobile detailer to come to you. Not these clowns.
By Todd M.