They sent me the wrong size shirt.
I ordered a medium shirt for an order I received in my shop, they sent me a large. I ordered in plenty of time to receive the item and get my order make for my customer. I immediately messaged them telling them of the mistake and screenshot my order confirmation of the medium shirt. I told them I needed the shirt asap. The rep told me they would send one out the next morning(I had messaged on a Sunday morning) and I would receive the confirmation and I should have the shirt Tuesday. Monday came and I never received any email confirmation of the new order. I messaged them and they stated I would receive the email at days end. Here it is Tuesday, still no email, still no shirt and I have to get this order out or refund my customer! This is completely unacceptable, this was their mistake and they are not making it right! I can’t get anyone on the phone, it just goes to a voicemail and no one is answering the chats either! I will NEVER order from them again!
By Julie