Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
184 reviews
ECRMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ECRM brings efficiencies and effectiveness to the buying and selling process by propelling connections between buyers and suppliers through key programs that utilize virtual and face-to-face platforms. With 30 years of experience, ECRM’s Category Sessions promote relationships, forward thinking insights along with process efficiencies. ECRM works with companies around the world in a variety of different categories including food & beverage, general merchandise, health & beauty care, pharmacy & medical markets and foodservice.
ECRM (ecrm.marketgate.com) has 184 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 16 reviews with 4 stars · Clear filters
Easy to navigate, good pairing of retailer needs with vendor offerings. Staff as always extremely helpful!!
By Keith P.
Response from ECRM· Oct 9, 2025
We appreciate your positive feedback! We're happy to hear that you find the platform easy to use and our staff helpful. Thanks!
Majority of the suppliers we met with were 100% dedicated to the PL categories that were applicable to our categories.
By Lane H.
Response from ECRM· Aug 6, 2024
Thank you for your positive feedback. We appreciate you taking the time to share your experience.
The vendors attending were very knowledgeable and eager to get their products out into the market. Was a great experience.
By Clyde P.
Response from ECRM· Aug 2, 2024
We appreciate your feedback and are glad you had a positive experience.
Great customer service
By Peter G.
Response from ECRM· Aug 2, 2024
Thanks for the feedback and I'm glad we were able to support your needs.
The show is still strong, but I have been disappointed with the falling off of some of the buyers in recent years. The fact that it was too close to the time of the Nuremberg Fair was very disappointing, but I think this will be better in 2025. The responsiveness of the team is always excellent. The food at this location is much worse than Atlanta
By Jeff E.
Response from ECRM· Jul 15, 2024
We appreciate your feedback. We strive to deliver a consistently excellent experience, and we are always working to improve. We value your input and will take it into consideration as we plan for future Sessions.
The overall professionalism of the team and how the shows are managed, making sure appointments aren't missed. The prep as well in ensuring that the right buyers are meeting with the right manufacturers. We usually leave each show with 3 o 4 solid leads which end up becoming customers. The only glitch are the last minute cancellations which tend to be frustrating. Considering the manufacturers pick up the tab, retailers should be obliged to attend scheduled meetings especially when planned a few months in advance.
By Paul B.
Response from ECRM· Jul 10, 2024
We appreciate your feedback and are glad to hear you find value in our Sessions. We understand the frustration of last-minute cancellations (it frustrates us as well) and are committed to improving the experience for everyone involved. We're always looking for ways to enhance our processes and ensure that scheduled meetings are honored.
Access to key accounts and customers in a format that lends itself to productive discussions
By Mike M.
Response from ECRM· Jul 10, 2024
Thank you for your kind words. We appreciate your feedback and are glad you find our Sessions helpful for engaging with key accounts and customers.
I thought that the structure of the event is very productive. I also love that they help both vendors and buyers stay organized with the portal they provide.
By Teresita M.
Response from ECRM· Jul 9, 2024
Thank you for your kind words. We are thrilled to hear that you found our process structured and productive. We strive to create a positive experience for both brands and buyers.
